-67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Marvel Marketers
Marketing or Exec? Claim Your Free Account
About Marvel Marketers' Brand
Marvel Marketers LLC is a global Strategy, Marketing Automation, and Business Intelligence Consulting company serving both Enterprise and SMB Marketo Customers. Founded by a former Marketo employee and Senior Enterprise Marketing Automation Consultant on the Expert Services team. Our services team has grown to include: several past Marketo Clients, Web Designers, Salesforce.com Experts and an epic team of Partners!
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Marvel Marketers NPS
Marvel Marketers's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Marvel Marketers's customers would recommend using the product based on a scale of -100 to 100.
Marvel Marketers Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Marvel Marketers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Mar 2024 -66 | Mar 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marvel Marketers Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Marvel Marketers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marvel Marketers Product Quality
2.2/5
Marvel Marketers has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Marvel Marketers' overall Product Quality score rated by its users and customers.
Marvel Marketers Product Information
Marvel Marketers’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Consulting
Marvel Marketers Pricing
Marvel Marketers ROI & Value For Money
2.2/5
Marvel Marketers has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Marvel Marketers' overall ROI score rated by its users and customers.
Marvel Marketers Customer Satisfaction (CSAT)
Marvel Marketers Customer Satisfaction (CSAT) Score
50 / 100
Marvel Marketers has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marvel Marketers Customer Service
2.2/5
Marvel Marketers has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Marvel Marketers' overall Customer Service score rated by its users and customers.
About Marvel Marketers's Customer Service
Address
4 W 4th Avenue, Ph B, San Mateo, CA 94402
Website
http://www.MarvelMarketers.com
Phone Number
6507274950
Marvel Marketers's Social Links
Marvel Marketers as an Employer
3.7/5
Marvel Marketers has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Marvel Marketers scored a -67 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Marvel Marketers would recommend the brand to a friend. ENPS measures how likely Marvel Marketers employees would recommend working at Marvel Marketers to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
