-26
NPS
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LRS
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About LRS' Brand
"LRS provides recycling, waste removal, roll off dumpsters rentals and electronic waste dispatch services."
Brand at a Glance
69%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
LRS NPS
LRS's Net Promoter Score (NPS) is a -26 with 26% Promoters, 22% Passives, and 52% Detractors. Net Promoter Score tracks whether LRS's customers would recommend using the product based on a scale of -100 to 100.
LRS Overall NPS
| 26% | Promoters |
|---|---|
| 22% | Passives |
| 52% | Detractors |
LRS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 12 | Dec 2022 | 12 |
Mar 2023 -9 | Mar 2023 | -9 |
Apr 2023 -9 | Apr 2023 | -9 |
Jun 2023 -1 | Jun 2023 | -1 |
Jul 2023 -7 | Jul 2023 | -7 |
Nov 2023 -12 | Nov 2023 | -12 |
Dec 2023 -18 | Dec 2023 | -18 |
Feb 2024 -26 | Feb 2024 | -26 |
May 2024 -30 | May 2024 | -30 |
Aug 2024 -24 | Aug 2024 | -24 |
Sep 2024 -23 | Sep 2024 | -23 |
Jan 2025 -26 | Jan 2025 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LRS NPS by Gender
Female customers rated LRS's NPS 66 points higher than Male customers.
Male
-100
LRS's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-34
LRS's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
LRS NPS by Ethnicity
LRS's NPS was rated -66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
LRS NPS by Age
LRS's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
LRS NPS by Usage
LRS's NPS was rated the highest by customers who have used LRS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
LRS Customer Reviews
Out of the 4 LRS customer reviews 1 was positive and 3 were constructive. LRS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
LRS Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of LRS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LRS Customer Loyalty Score by Gender
Female customers rated LRS's Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LRS.
Male
55%
Yes
Female
70%
Yes
LRS Customer Loyalty Score by Ethnicity
LRS's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LRS.
70
out of 100
Caucasian
LRS Customer Loyalty Score by Age
LRS's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LRS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
41-45 100% | 41-45 | 100% |
LRS Customer Loyalty Score by Usage
LRS's Customer Loyalty score was rated the highest by customers who have used LRS's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LRS Product Quality
2.9/5
LRS has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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LRS Product Information
LRS’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.lrsrecycles.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
Quick Insights into LRS Product Quality
LRS's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked LRS Product Quality the Highest
Ranked LRS Product Quality the Lowest
LRS Product Quality Score by Gender
Female customers rated LRS's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LRS.
Male
1.5/5
Female
2.3/5
LRS Product Quality Score by Ethnicity
LRS's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LRS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
LRS Product Quality Score by Age
LRS's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LRS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
41-45 1.5 | 41-45 | 1.5 |
LRS Product Quality Score by Usage
LRS's Product Quality score was rated the highest by customers who have used LRS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LRS Pricing
LRS ROI & Value For Money
2.8/5
LRS has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into LRS ROI
LRS's ROI score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked LRS ROI the Highest
Ranked LRS ROI the Lowest
LRS ROI Score by Gender
Female customers rated LRS's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of LRS.
Male
1.5/5
Female
2.3/5
LRS ROI Score by Ethnicity
LRS's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LRS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
LRS ROI Score by Age
LRS's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LRS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
41-45 1.5 | 41-45 | 1.5 |
LRS ROI Score by Usage
LRS's ROI score was rated the highest by customers who have used LRS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LRS Customer Satisfaction (CSAT)
LRS Customer Satisfaction (CSAT) Score
40 / 100
LRS has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
15%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
15%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LRS Customer Satisfaction
LRS's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked LRS' Customer Satisfaction.
Ranked LRS Customer Satisfaction the Highest
Ranked LRS Customer Satisfaction the Lowest
LRS Customer Satisfaction Score by Gender
Female customers rated LRS's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LRS.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 33% | |
Very Dissatisfied | 50% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
LRS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LRS' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LRS.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
LRS Customer Satisfaction Score by Age
LRS's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LRS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 41-45 | 0% |
LRS Customer Satisfaction Score by Usage
LRS's Customer Satisfaction score was rated the highest by customers who have used LRS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LRS Customer Service
2.8/5
LRS has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock LRS' overall Customer Service score rated by its users and customers.
About LRS's Customer Service
Address
Morton Grove, IL United States of America
Website
http://www.lrsrecycles.com/
Quick Insights into LRS Customer Service
LRS's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked LRS' Customer Service score.
Ranked LRS Customer Service the Highest
Ranked LRS Customer Service the Lowest
LRS Customer Service Score by Gender
Female customers rated LRS's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LRS.
Male
1.5/5
Female
2/5
LRS Customer Service Score by Ethnicity
LRS's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LRS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
LRS Customer Service Score by Age
LRS's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LRS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.6 | 31-35 | 2.6 |
41-45 1.5 | 41-45 | 1.5 |
LRS Customer Service Score by Usage
LRS's Customer Service score was rated the highest by customers who have used LRS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LRS as an Employer
2.4/5
LRS has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
LRS scored a -26 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of LRS would recommend the brand to a friend. ENPS measures how likely LRS employees would recommend working at LRS to a friend.
Net Promoter Score
-26
NPS Score
| 26% | Promoters |
|---|---|
| 22% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
