-28
NPS
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ACA Compliance Group
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About ACA Compliance Group's Brand
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
ACA Compliance Group NPS
ACA Compliance Group's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether ACA Compliance Group's customers would recommend using the product based on a scale of -100 to 100.
ACA Compliance Group Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
ACA Compliance Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Sep 2023 -75 | Sep 2023 | -75 |
Jan 2024 -80 | Jan 2024 | -80 |
Oct 2024 -51 | Oct 2024 | -51 |
Nov 2024 -29 | Nov 2024 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ACA Compliance Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of ACA Compliance Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ACA Compliance Group Product Quality
3.5/5
ACA Compliance Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ACA Compliance Group's overall Product Quality score rated by its users and customers.
ACA Compliance Group Product Information
ACA Compliance Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
ACA Compliance Group Pricing
ACA Compliance Group ROI & Value For Money
3.3/5
ACA Compliance Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ACA Compliance Group's overall ROI score rated by its users and customers.
ACA Compliance Group Customer Satisfaction (CSAT)
ACA Compliance Group Customer Satisfaction (CSAT) Score
75 / 100
ACA Compliance Group has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ACA Compliance Group Customer Service
3.2/5
ACA Compliance Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About ACA Compliance Group's Customer Service
Address
841 Apollo St, El Segundo, CA 90245
Website
https://www.acacompliancegroup.com/
ACA Compliance Group as an Employer
3.0/5
ACA Compliance Group has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
ACA Compliance Group scored a -28 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of ACA Compliance Group would recommend the brand to a friend. ENPS measures how likely ACA Compliance Group employees would recommend working at ACA Compliance Group to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 31% | Promoters |
|---|---|
| 16% | Passive |
| 53% | Detractors |
