-51
NPS
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Brand Page
RWS
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About RWS' Brand
RWS provides intellectual property translation and information services.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
RWS NPS
RWS's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether RWS's customers would recommend using the product based on a scale of -100 to 100.
RWS Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
RWS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Mar 2023 -33 | Mar 2023 | -33 |
Apr 2023 -25 | Apr 2023 | -25 |
May 2023 -40 | May 2023 | -40 |
May 2025 -51 | May 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RWS Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of RWS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RWS Product Quality
3.4/5
RWS has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock RWS' overall Product Quality score rated by its users and customers.
RWS Product Information
RWS’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.rws.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Professional Services
RWS Pricing
RWS ROI & Value For Money
3.4/5
RWS has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock RWS' overall ROI score rated by its users and customers.
RWS Customer Satisfaction (CSAT)
RWS Customer Satisfaction (CSAT) Score
60 / 100
RWS has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RWS Customer Service
3.4/5
RWS has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock RWS' overall Customer Service score rated by its users and customers.
About RWS's Customer Service
Address
Bucks, AL United States of America
Website
www.rws.com
RWS as an Employer
3.5/5
RWS has a 3.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
RWS scored a -51 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of RWS would recommend the brand to a friend. ENPS measures how likely RWS employees would recommend working at RWS to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 28% | Promoters |
|---|---|
| 36% | Passive |
| 36% | Detractors |
