58
NPS
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Insight Software
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About Insight Software's Brand
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
3.4/5
Customer Service
Insight Software NPS
Insight Software's Net Promoter Score (NPS) is a 58 with 71% Promoters, 16% Passives, and 13% Detractors. Net Promoter Score tracks whether Insight Software's customers would recommend using the product based on a scale of -100 to 100.
Insight Software Overall NPS
| 71% | Promoters |
|---|---|
| 16% | Passives |
| 13% | Detractors |
Insight Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 71 | Aug 2020 | 71 |
Mar 2023 68 | Mar 2023 | 68 |
Sep 2023 63 | Sep 2023 | 63 |
Jan 2025 57 | Jan 2025 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Insight Software NPS by Usage
Insight Software's NPS was rated the highest by customers who have used Insight Software's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
Insight Software Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Insight Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Insight Software Product Quality
4.1/5
Insight Software has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Insight Software Product Information
Insight Software serves markets in the United States, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Insight Software supports Web devices and offers products for medium and large sized businesses.
Insight Software’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://gohubble.com
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Business Performance Management Software
Dashboard Software
Business Intelligence (BI) Software
Reporting Software
Budgeting Software
Analytics Software
Applications Suite Software
Business Management Software
Financial Reporting Software
Strategic Planning Software
Insight Software Pricing
Insight Software ROI & Value For Money
4.2/5
Insight Software has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Insight Software's overall ROI score rated by its users and customers.
Insight Software Pricing Plans
Insight Software has a pricing structure that accommodates medium and large businesses.
Who Uses Insight Software?
Medium Businesses
Large Enterprises
Insight Software Customer Satisfaction (CSAT)
Insight Software Customer Satisfaction (CSAT) Score
33 / 100
Insight Software has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Insight Software Customer Service
3.4/5
Insight Software has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Insight Software's Customer Service
Website
https://gohubble.com
Insight Software as an Employer
2.4/5
Insight Software has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Insight Software scored a 58 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Insight Software would recommend the brand to a friend. ENPS measures how likely Insight Software employees would recommend working at Insight Software to a friend.
Net Promoter Score
58
NPS Score
| 71% | Promoters |
|---|---|
| 16% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
