16
NPS
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Methodist Hospital
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About Methodist Hospital's Brand
Methodist is a full-service community hospital??serving communities in the San Gabriel Valley.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Methodist Hospital NPS
Methodist Hospital's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Methodist Hospital's customers would recommend using the product based on a scale of -100 to 100.
Methodist Hospital Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
Methodist Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -33 | Apr 2022 | -33 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 17 | Oct 2022 | 17 |
Jan 2023 29 | Jan 2023 | 29 |
Feb 2023 37 | Feb 2023 | 37 |
May 2023 44 | May 2023 | 44 |
Jun 2023 36 | Jun 2023 | 36 |
Dec 2025 25 | Dec 2025 | 25 |
Sep 2026 14 | Sep 2026 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Methodist Hospital NPS by Gender
Female customers rated Methodist Hospital's NPS 134 points higher than Male customers.
Male
-34
Methodist Hospital's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
100
Methodist Hospital's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Methodist Hospital NPS by Usage
Methodist Hospital's NPS was rated -34 points by customers who have used Methodist Hospital's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Methodist Hospital Customer Reviews
Out of the 2 Methodist Hospital customer reviews 1 was positive and 1 was constructive. Methodist Hospital customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Methodist Hospital Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Methodist Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Methodist Hospital Customer Loyalty Score by Gender
Female customers rated Methodist Hospital's Customer Loyalty score 60% higher than Male customers.
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Male
40%
Yes
Female
100%
Yes
Methodist Hospital Customer Loyalty Score by Usage
Methodist Hospital's Customer Loyalty score was rated 40% by customers who have used Methodist Hospital's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Methodist Hospital Customer Loyalty Score by Industry
Methodist Hospital's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
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Methodist Hospital Product Quality
3.5/5
Methodist Hospital has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Methodist Hospital Product Information
Methodist Hospital’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Methodist Hospital's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Methodist Hospital Product Quality
Methodist Hospital's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Methodist Hospital Product Quality the Highest
Ranked Methodist Hospital Product Quality the Lowest
Methodist Hospital Product Quality Score by Gender
Female customers rated Methodist Hospital's Product Quality score 2.4 stars higher than Male customers.
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Male
2.6/5
Female
5/5
Methodist Hospital Product Quality Score by Usage
Methodist Hospital's Product Quality score was rated 2 stars by customers who have used Methodist Hospital's products/services for Less than 1 Year.
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Methodist Hospital Product Quality Score by Industry
Methodist Hospital's Product Quality score was rated 3.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Methodist Hospital Pricing
Methodist Hospital ROI & Value For Money
3.4/5
Methodist Hospital has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Methodist Hospital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Methodist Hospital ROI
Methodist Hospital's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Methodist Hospital ROI the Highest
Ranked Methodist Hospital ROI the Lowest
Methodist Hospital ROI Score by Gender
Female customers rated Methodist Hospital's ROI score 2.4 stars higher than Male customers.
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Male
2.6/5
Female
5/5
Methodist Hospital ROI Score by Usage
Methodist Hospital's ROI score was rated 2 stars by customers who have used Methodist Hospital's products/services for Less than 1 Year.
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Methodist Hospital ROI Score by Industry
Methodist Hospital's ROI score was rated 4 stars by Healthcare, Hospitals and Medicine industry customers.
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Methodist Hospital Customer Satisfaction (CSAT)
Methodist Hospital Customer Satisfaction (CSAT) Score
63 / 100
Methodist Hospital has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
45%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
19%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Methodist Hospital Customer Satisfaction
Methodist Hospital's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Methodist Hospital Customer Satisfaction the Highest
Ranked Methodist Hospital Customer Satisfaction the Lowest
Methodist Hospital Customer Satisfaction Score by Gender
Female customers rated Methodist Hospital's Customer Satisfaction score 67 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Methodist Hospital.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Methodist Hospital Customer Satisfaction Score by Usage
Methodist Hospital's Customer Satisfaction score was rated 33 points by customers who have used Methodist Hospital's products/services for Less than 1 Year.
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Methodist Hospital Customer Satisfaction Score by Industry
Methodist Hospital's Customer Satisfaction score was rated 67 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Healthcare, Hospitals and Medicine",
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}Methodist Hospital Customer Service
3.6/5
Methodist Hospital has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Methodist Hospital's Customer Service
Address
300 W. Huntington Drive, Arcadia, CA 91007
Website
http://www.methodisthospital.org/
Phone Number
(626) 898-8000
Methodist Hospital's Social Links
Quick Insights into Methodist Hospital Customer Service
Methodist Hospital's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Methodist Hospital Customer Service the Highest
Ranked Methodist Hospital Customer Service the Lowest
Methodist Hospital Customer Service Score by Gender
Female customers rated Methodist Hospital's Customer Service score 2.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Methodist Hospital.
Male
2.5/5
Female
5/5
Methodist Hospital Customer Service Score by Usage
Methodist Hospital's Customer Service score was rated 1.8 stars by customers who have used Methodist Hospital's products/services for Less than 1 Year.
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Methodist Hospital Customer Service Score by Industry
Methodist Hospital's Customer Service score was rated 4 stars by Healthcare, Hospitals and Medicine industry customers.
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Methodist Hospital as an Employer
Consumer vs. Employees
Methodist Hospital scored a 16 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Methodist Hospital would recommend the brand to a friend. ENPS measures how likely Methodist Hospital employees would recommend working at Methodist Hospital to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 48% | Promoters |
|---|---|
| 21% | Passive |
| 31% | Detractors |
