0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ELC
Marketing or Exec? Claim Your Free Account
About ELC's Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.7/5
Pricing
4.7/5
Customer Service
ELC NPS
ELC's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether ELC's customers would recommend using the product based on a scale of -100 to 100.
ELC Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
ELC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2021 50 | May 2021 | 50 |
Feb 2022 0 | Feb 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ELC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ELC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ELC Product Quality
5/5
ELC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ELC's overall Product Quality score rated by its users and customers.
ELC Product Information
ELC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.elctech.com
- Company Size
- 201-500 Employees
ELC Pricing
ELC ROI & Value For Money
3.7/5
ELC has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ELC's overall ROI score rated by its users and customers.
ELC Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ELC Customer Service
4.7/5
ELC has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ELC's overall Customer Service score rated by its users and customers.
About ELC's Customer Service
Website
http://www.elctech.com
ELC as an Employer
Consumer vs. Employees
ELC scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of ELC would recommend the brand to a friend. ENPS measures how likely ELC employees would recommend working at ELC to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 25% | Promoters |
|---|---|
| 33% | Passive |
| 42% | Detractors |
