25
NPS
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Wolfgang Puck
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About Wolfgang Puck's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.7/5
Customer Service
Wolfgang Puck NPS
Wolfgang Puck's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Wolfgang Puck's customers would recommend using the product based on a scale of -100 to 100.
Wolfgang Puck Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Wolfgang Puck NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Feb 2024 -50 | Feb 2024 | -50 |
May 2024 0 | May 2024 | 0 |
Mar 2025 25 | Mar 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wolfgang Puck Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wolfgang Puck users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wolfgang Puck Product Quality
4/5
Wolfgang Puck has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Wolfgang Puck Product Information
Wolfgang Puck’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://wolfgangpuck.com/
Wolfgang Puck Pricing
Wolfgang Puck ROI & Value For Money
4.2/5
Wolfgang Puck has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Wolfgang Puck Customer Satisfaction (CSAT)
Wolfgang Puck Customer Satisfaction (CSAT) Score
100 / 100
Wolfgang Puck has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wolfgang Puck Customer Service
4.7/5
Wolfgang Puck has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Wolfgang Puck's Customer Service
Website
http://wolfgangpuck.com/
Wolfgang Puck as an Employer
4.1/5
Wolfgang Puck has a 4.1/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Wolfgang Puck scored a 25 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Wolfgang Puck would recommend the brand to a friend. ENPS measures how likely Wolfgang Puck employees would recommend working at Wolfgang Puck to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
