25
NPS
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DMI, Inc
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About DMI, Inc's Brand
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
DMI, Inc NPS
DMI, Inc's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether DMI, Inc's customers would recommend using the product based on a scale of -100 to 100.
DMI, Inc Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
DMI, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Oct 2022 60 | Oct 2022 | 60 |
Jan 2023 33 | Jan 2023 | 33 |
Jun 2023 29 | Jun 2023 | 29 |
Oct 2023 25 | Oct 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DMI, Inc Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of DMI, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DMI, Inc Product Quality
3.8/5
DMI, Inc has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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DMI, Inc Product Information
DMI, Inc’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://dminc.com/
- Company Size
- 51-200 Employees
DMI, Inc Pricing
DMI, Inc ROI & Value For Money
3.7/5
DMI, Inc has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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DMI, Inc Customer Satisfaction (CSAT)
DMI, Inc Customer Satisfaction (CSAT) Score
80 / 100
DMI, Inc has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DMI, Inc Customer Service
3.6/5
DMI, Inc has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About DMI, Inc's Customer Service
Website
https://dminc.com/
DMI, Inc as an Employer
3.6/5
DMI, Inc has a 3.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
DMI, Inc scored a 25 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of DMI, Inc would recommend the brand to a friend. ENPS measures how likely DMI, Inc employees would recommend working at DMI, Inc to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
