23
NPS
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Frank, Rimerman & co
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About Frank, Rimerman & co's Brand
A unique, high-spirited team of professionals making creative and innovative contributions to our clients and our community. We offer an integrated array of specialized services not available from most CPA firms.
Brand at a Glance
90%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Frank, Rimerman & co NPS
Frank, Rimerman & co's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Frank, Rimerman & co's customers would recommend using the product based on a scale of -100 to 100.
Frank, Rimerman & co Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Frank, Rimerman & co NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Aug 2021 50 | Aug 2021 | 50 |
Mar 2022 0 | Mar 2022 | 0 |
Feb 2023 25 | Feb 2023 | 25 |
Aug 2023 40 | Aug 2023 | 40 |
Sep 2023 49 | Sep 2023 | 49 |
Nov 2023 29 | Nov 2023 | 29 |
Apr 2024 13 | Apr 2024 | 13 |
Mar 2025 22 | Mar 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Frank, Rimerman & co Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Frank, Rimerman & co users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Frank, Rimerman & co Product Quality
4.2/5
Frank, Rimerman & co has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Frank, Rimerman & co Product Information
Frank, Rimerman & co’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.frankrimerman.com
- Company Size
- 201-500 Employees
Industry
Accounting
Frank, Rimerman & co Pricing
Frank, Rimerman & co ROI & Value For Money
3.9/5
Frank, Rimerman & co has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Frank, Rimerman & co Customer Satisfaction (CSAT)
Frank, Rimerman & co Customer Satisfaction (CSAT) Score
83 / 100
Frank, Rimerman & co has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Frank, Rimerman & co Customer Service
4.2/5
Frank, Rimerman & co has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Frank, Rimerman & co's Customer Service
Address
1801 Page Mill Road, Palo Alto, CA 94304
Website
http://www.frankrimerman.com
Phone Number
650.845.8100
Frank, Rimerman & co's Social Links
Frank, Rimerman & co as an Employer
4.2/5
Frank, Rimerman & co has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Frank, Rimerman & co scored a 23 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Frank, Rimerman & co would recommend the brand to a friend. ENPS measures how likely Frank, Rimerman & co employees would recommend working at Frank, Rimerman & co to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 73% | Promoters |
|---|---|
| 7% | Passive |
| 20% | Detractors |
