5
NPS
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Stewart's Shops
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About Stewart's Shops' Brand
Stewart’s Shops is an employee and family-owned convenience store chain with over 330 shops across upstate New York and southern Vermont.
Brand at a Glance
87%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Stewart's Shops NPS
Stewart's Shops's Net Promoter Score (NPS) is a 5 with 47% Promoters, 11% Passives, and 42% Detractors. Net Promoter Score tracks whether Stewart's Shops's customers would recommend using the product based on a scale of -100 to 100.
Stewart's Shops Overall NPS
| 47% | Promoters |
|---|---|
| 11% | Passives |
| 42% | Detractors |
Stewart's Shops NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 3 | May 2024 | 3 |
Jun 2024 4 | Jun 2024 | 4 |
Jul 2024 2 | Jul 2024 | 2 |
Aug 2024 2 | Aug 2024 | 2 |
Sep 2024 2 | Sep 2024 | 2 |
Nov 2024 3 | Nov 2024 | 3 |
Jan 2025 3 | Jan 2025 | 3 |
Apr 2025 3 | Apr 2025 | 3 |
May 2025 3 | May 2025 | 3 |
Jul 2025 3 | Jul 2025 | 3 |
Nov 2025 3 | Nov 2025 | 3 |
Jan 2026 5 | Jan 2026 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stewart's Shops NPS by Gender
Male customers rated Stewart's Shops's NPS 25 points higher than Female customers.
Male
14
Stewart's Shops's NPS was rated 14 by Male customers on Comparably.
49%
Promoters
16%
Passives
35%
Detractors
Female
-11
Stewart's Shops's NPS was rated -11 by Female customers on Comparably.
40%
Promoters
9%
Passives
51%
Detractors
Stewart's Shops NPS by Ethnicity
Stewart's Shops's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 18 | Caucasian | 18 |
Other -40 | Other | -40 |
Stewart's Shops NPS by Age
Stewart's Shops's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Stewart's Shops NPS by Usage
Stewart's Shops's NPS was rated the highest by customers who have used Stewart's Shops's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -57 | 2 to 5 Years | -57 |
5 to 10 Years -58 | 5 to 10 Years | -58 |
Over 10 Years 19 | Over 10 Years | 19 |
Stewart's Shops Customer Reviews
Out of the 22 Stewart's Shops customer reviews 16 were positive and 6 were constructive. Stewart's Shops customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Stewart's Shops Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Stewart's Shops users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Stewart's Shops Customer Loyalty Score by Gender
Female customers rated Stewart's Shops's Customer Loyalty score 4% higher than Male customers.
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Male
83%
Yes
Female
87%
Yes
Stewart's Shops Customer Loyalty Score by Ethnicity
Stewart's Shops's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Stewart's Shops.
86
out of 100
Caucasian
82
out of 100
Other
Stewart's Shops Customer Loyalty Score by Age
Stewart's Shops's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Stewart's Shops.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 73% | 18-25 | 73% |
31-35 100% | 31-35 | 100% |
36-40 82% | 36-40 | 82% |
41-45 64% | 41-45 | 64% |
46-50 87% | 46-50 | 87% |
51-55 79% | 51-55 | 79% |
56-60 92% | 56-60 | 92% |
61-65 100% | 61-65 | 100% |
66+ 91% | 66+ | 91% |
Stewart's Shops Customer Loyalty Score by Usage
Stewart's Shops's Customer Loyalty score was rated the highest by customers who have used Stewart's Shops's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Stewart's Shops Customer Loyalty Score by Industry
Stewart's Shops's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Stewart's Shops Product Quality
3.3/5
Stewart's Shops has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Stewart's Shops Product Information
Stewart's Shops’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Stewart's Shops's product the highest. Reviewers from the Tech industry rated Stewart's Shops the lowest at 3.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Stewart's Shops Product Quality
Stewart's Shops's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers who have used Stewart's Shops's products/services for 1 to 2 Years.
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Ranked Stewart's Shops Product Quality the Highest
Ranked Stewart's Shops Product Quality the Lowest
Stewart's Shops Product Quality Score by Gender
Male customers rated Stewart's Shops's Product Quality score 0.5 stars higher than Female customers.
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Male
3.6/5
Female
3.1/5
Stewart's Shops Product Quality Score by Ethnicity
Stewart's Shops's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Stewart's Shops.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 3.2 | Other | 3.2 |
Stewart's Shops Product Quality Score by Age
Stewart's Shops's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Stewart's Shops.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2.9 | 41-45 | 2.9 |
46-50 2.9 | 46-50 | 2.9 |
51-55 2.3 | 51-55 | 2.3 |
56-60 3.5 | 56-60 | 3.5 |
61-65 4.4 | 61-65 | 4.4 |
66+ 4.1 | 66+ | 4.1 |
Stewart's Shops Product Quality Score by Usage
Stewart's Shops's Product Quality score was rated the highest by customers who have used Stewart's Shops's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Stewart's Shops Product Quality Score by Industry
Stewart's Shops's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Media and Entertainment industry customers.
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Stewart's Shops Pricing
Stewart's Shops ROI & Value For Money
3.2/5
Stewart's Shops has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Stewart's Shops Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Professional Services industry. The users from the Media and Entertainment industry think that they had the lowest ROI from Stewart's Shops.
Quick Insights into Stewart's Shops ROI
Stewart's Shops's ROI score was rated highest by customers from the Professional Services industry, and rated lowest by customers who have used Stewart's Shops's products/services for 1 to 2 Years.
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Ranked Stewart's Shops ROI the Highest
Ranked Stewart's Shops ROI the Lowest
Stewart's Shops ROI Score by Gender
Male customers rated Stewart's Shops's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Stewart's Shops.
Male
3.4/5
Female
3.2/5
Stewart's Shops ROI Score by Ethnicity
Stewart's Shops's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Stewart's Shops.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 3.3 | Other | 3.3 |
Stewart's Shops ROI Score by Age
Stewart's Shops's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Stewart's Shops.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
31-35 3.8 | 31-35 | 3.8 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3.4 | 46-50 | 3.4 |
51-55 2.7 | 51-55 | 2.7 |
56-60 3.3 | 56-60 | 3.3 |
61-65 4 | 61-65 | 4 |
66+ 4.2 | 66+ | 4.2 |
Stewart's Shops ROI Score by Usage
Stewart's Shops's ROI score was rated the highest by customers who have used Stewart's Shops's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Stewart's Shops ROI Score by Industry
Stewart's Shops's ROI score was rated the highest by Professional Services industry customers, and the lowest by Media and Entertainment industry customers.
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Stewart's Shops Customer Satisfaction (CSAT)
Stewart's Shops Customer Satisfaction (CSAT) Score
58 / 100
Stewart's Shops has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
13%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Stewart's Shops Customer Satisfaction
Stewart's Shops's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
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Ranked Stewart's Shops Customer Satisfaction the Highest
Ranked Stewart's Shops Customer Satisfaction the Lowest
Stewart's Shops Customer Satisfaction Score by Gender
Male customers rated Stewart's Shops's Customer Satisfaction score 10 points higher than Female customers.
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59 / 100
MaleVery Satisfied | 48% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 15% | |
Very Dissatisfied | 15% |
49 / 100
FemaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 10% | |
Very Dissatisfied | 38% |
Stewart's Shops Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Stewart's Shops' Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
52%
Satisfied
11%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
20%
CSAT according to Other
Stewart's Shops' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Stewart's Shops.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
40%
Stewart's Shops Customer Satisfaction Score by Age
Stewart's Shops's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Stewart's Shops.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 58% | |||||||||||||||
| 66+ | 89% |
Stewart's Shops Customer Satisfaction Score by Usage
Stewart's Shops's Customer Satisfaction score was rated the highest by customers who have used Stewart's Shops's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Stewart's Shops Customer Satisfaction Score by Industry
Stewart's Shops's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Stewart's Shops Customer Satisfaction Score by Industry",
"text": "Stewart's Shops's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Stewart's Shops's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 63,
"stars": 0,
"csatScore": 63,
"text": "Stewart's Shops's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 63
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Stewart's Shops's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 71,
"stars": 0,
"csatScore": 71,
"text": "Stewart's Shops's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Legal",
"groupId": 529,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Stewart's Shops's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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]
}Stewart's Shops Customer Service
3.2/5
Stewart's Shops has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Stewart's Shops's Customer Service
Address
PO Box 435, Saratoga Springs, NY 12866
Website
https://www.stewartsshops.com/
Phone Number
518-581-1200
Quick Insights into Stewart's Shops Customer Service
Stewart's Shops's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers who have used Stewart's Shops's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Stewart's Shops' Customer Service score.
Ranked Stewart's Shops Customer Service the Highest
Ranked Stewart's Shops Customer Service the Lowest
Stewart's Shops Customer Service Score by Gender
Male customers rated Stewart's Shops's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Stewart's Shops.
Male
3.5/5
Female
3/5
Stewart's Shops Customer Service Score by Ethnicity
Stewart's Shops's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Stewart's Shops.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 3.4 | Other | 3.4 |
Stewart's Shops Customer Service Score by Age
Stewart's Shops's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Stewart's Shops.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 3.8 | 31-35 | 3.8 |
36-40 2.1 | 36-40 | 2.1 |
41-45 3 | 41-45 | 3 |
46-50 3 | 46-50 | 3 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.1 | 56-60 | 3.1 |
61-65 3.5 | 61-65 | 3.5 |
66+ 4.2 | 66+ | 4.2 |
Stewart's Shops Customer Service Score by Usage
Stewart's Shops's Customer Service score was rated the highest by customers who have used Stewart's Shops's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Stewart's Shops Customer Service Score by Industry
Stewart's Shops's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Stewart's Shops as an Employer
3.4/5
Stewart's Shops has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Stewart's Shops scored a 5 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Stewart's Shops would recommend the brand to a friend. ENPS measures how likely Stewart's Shops employees would recommend working at Stewart's Shops to a friend.
Net Promoter Score
5
NPS Score
| 47% | Promoters |
|---|---|
| 11% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 32% | Promoters |
|---|---|
| 17% | Passive |
| 51% | Detractors |
