-100
NPS
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BCM One
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About BCM One's Brand
BCM One provides a single source for truly integrated technology solutions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
BCM One NPS
BCM One's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether BCM One's customers would recommend using the product based on a scale of -100 to 100.
BCM One Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
BCM One NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BCM One Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BCM One users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BCM One Product Quality
5/5
BCM One has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock BCM One's overall Product Quality score rated by its users and customers.
BCM One Product Information
BCM One’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.bcmone.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
BCM One Pricing
BCM One ROI & Value For Money
4/5
BCM One has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BCM One's overall ROI score rated by its users and customers.
BCM One Customer Satisfaction (CSAT)
BCM One Customer Satisfaction (CSAT) Score
100 / 100
BCM One has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BCM One Customer Service
4/5
BCM One has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock BCM One's overall Customer Service score rated by its users and customers.
About BCM One's Customer Service
Address
521 Fifth Avenue Floor 14, New York City, NY United States of America
Website
http://www.bcmone.com
Phone Number
2128430457
