-34
NPS
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WC Smith
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About WC Smith's Brand
WC Smith is a Washington, DC-based multidisciplinary real estate firm. The company has provided integrated real estate services to the DC for 50 years.
Brand at a Glance
55%
Customer Loyalty
2.6/5
Product Quality
2/5
Pricing
2/5
Customer Service
WC Smith NPS
WC Smith's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether WC Smith's customers would recommend using the product based on a scale of -100 to 100.
WC Smith Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
WC Smith NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WC Smith Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of WC Smith users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WC Smith Product Quality
2.6/5
WC Smith has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock WC Smith's overall Product Quality score rated by its users and customers.
WC Smith Product Information
WC Smith’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://wcsmith.com
- Company Size
- 501-1,000 Employees
Industry
Real Estate
WC Smith Pricing
WC Smith ROI & Value For Money
2/5
WC Smith has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock WC Smith's overall ROI score rated by its users and customers.
WC Smith Customer Satisfaction (CSAT)
WC Smith Customer Satisfaction (CSAT) Score
33 / 100
WC Smith has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WC Smith Customer Service
2/5
WC Smith has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock WC Smith's overall Customer Service score rated by its users and customers.
About WC Smith's Customer Service
Address
1100 New Jersey Ave SE, Suite 1000, Washington, DC 20003
Website
http://wcsmith.com
Phone Number
(202) 371-1220
WC Smith's Social Links
WC Smith as an Employer
4.5/5
WC Smith has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
WC Smith scored a -34 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of WC Smith would recommend the brand to a friend. ENPS measures how likely WC Smith employees would recommend working at WC Smith to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
