-17
NPS
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Brand Page
SSL
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About SSL's Brand
SSL.com is a globally trusted certificate authority that provides simple yet secure ssl certificate solutions.
Brand at a Glance
59%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
SSL NPS
SSL's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether SSL's customers would recommend using the product based on a scale of -100 to 100.
SSL Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
SSL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 -25 | Sep 2023 | -25 |
Jul 2024 0 | Jul 2024 | 0 |
Jan 2026 -17 | Jan 2026 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SSL Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of SSL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SSL Product Quality
2.5/5
SSL has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SSL's overall Product Quality score rated by its users and customers.
SSL Product Information
SSL’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://ssl.com/
- Company Size
- 1-10 Employees
Industry
Tech
SaaS
SSL Pricing
SSL ROI & Value For Money
2.7/5
SSL has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SSL's overall ROI score rated by its users and customers.
SSL Customer Satisfaction (CSAT)
SSL Customer Satisfaction (CSAT) Score
33 / 100
SSL has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SSL Customer Service
2.7/5
SSL has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SSL's overall Customer Service score rated by its users and customers.
About SSL's Customer Service
Address
3100 Richmond, Suite 503, Houston, TX United States of America
Website
http://ssl.com/
Phone Number
+1 (877) 775-7328
SSL as an Employer
3.4/5
SSL has a 3.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
SSL scored a -17 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of SSL would recommend the brand to a friend. ENPS measures how likely SSL employees would recommend working at SSL to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
