-9
NPS
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OhioHealth
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About OhioHealth's Brand
OhioHealth is a nationally recognized, not-for-profit, charitable, healthcare organization serving & supported by the community.
Brand at a Glance
71%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
OhioHealth CMO
OhioHealth NPS
OhioHealth's Net Promoter Score (NPS) is a -9 with 38% Promoters, 15% Passives, and 47% Detractors. Net Promoter Score tracks whether OhioHealth's customers would recommend using the product based on a scale of -100 to 100.
OhioHealth Overall NPS
| 38% | Promoters |
|---|---|
| 15% | Passives |
| 47% | Detractors |
OhioHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -3 | Jul 2024 | -3 |
Aug 2024 -5 | Aug 2024 | -5 |
Sep 2024 -4 | Sep 2024 | -4 |
Nov 2024 -6 | Nov 2024 | -6 |
Jan 2025 -11 | Jan 2025 | -11 |
Mar 2025 -11 | Mar 2025 | -11 |
Apr 2025 -12 | Apr 2025 | -12 |
Jul 2025 -10 | Jul 2025 | -10 |
Sep 2025 -9 | Sep 2025 | -9 |
Oct 2025 -8 | Oct 2025 | -8 |
Dec 2025 -10 | Dec 2025 | -10 |
Jan 2026 -11 | Jan 2026 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OhioHealth NPS by Gender
Female customers rated OhioHealth's NPS 20 points higher than Male customers.
Male
-53
OhioHealth's NPS was rated -53 by Male customers on Comparably.
20%
Promoters
7%
Passives
73%
Detractors
Female
-33
OhioHealth's NPS was rated -33 by Female customers on Comparably.
28%
Promoters
11%
Passives
61%
Detractors
OhioHealth NPS by Ethnicity
OhioHealth's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -54 | Caucasian | -54 |
African American/Black 34 | African American/Black | 34 |
Other 0 | Other | 0 |
OhioHealth NPS by Age
OhioHealth's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
OhioHealth NPS by Usage
OhioHealth's NPS was rated the highest by customers who have used OhioHealth's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
5 to 10 Years -26 | 5 to 10 Years | -26 |
Over 10 Years -50 | Over 10 Years | -50 |
OhioHealth Customer Reviews
Out of the 7 OhioHealth customer reviews 3 were positive and 4 were constructive. OhioHealth customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
OhioHealth Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of OhioHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OhioHealth Customer Loyalty Score by Gender
Female customers rated OhioHealth's Customer Loyalty score 6% higher than Male customers.
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Male
64%
Yes
Female
70%
Yes
OhioHealth Customer Loyalty Score by Ethnicity
OhioHealth's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OhioHealth.
63
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Other
OhioHealth Customer Loyalty Score by Age
OhioHealth's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of OhioHealth.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
41-45 40% | 41-45 | 40% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
56-60 61% | 56-60 | 61% |
66+ 70% | 66+ | 70% |
OhioHealth Customer Loyalty Score by Usage
OhioHealth's Customer Loyalty score was rated the highest by customers who have used OhioHealth's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
OhioHealth Customer Loyalty Score by Industry
OhioHealth's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
OhioHealth Product Quality
2.6/5
OhioHealth has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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OhioHealth Product Information
OhioHealth’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated OhioHealth's product the highest. Reviewers from the Tech industry rated OhioHealth the lowest at 1.5.
- Website
- https://www.ohiohealth.com/
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into OhioHealth Product Quality
OhioHealth's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
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Ranked OhioHealth Product Quality the Highest
Ranked OhioHealth Product Quality the Lowest
OhioHealth Product Quality Score by Gender
Female customers rated OhioHealth's Product Quality score 0.8 stars higher than Male customers.
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Male
1.8/5
Female
2.6/5
OhioHealth Product Quality Score by Ethnicity
OhioHealth's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OhioHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 2.8 | African American/Black | 2.8 |
Other 2.3 | Other | 2.3 |
OhioHealth Product Quality Score by Age
OhioHealth's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of OhioHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.5 | 51-55 | 3.5 |
56-60 1.9 | 56-60 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
OhioHealth Product Quality Score by Usage
OhioHealth's Product Quality score was rated the highest by customers who have used OhioHealth's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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OhioHealth Product Quality Score by Industry
OhioHealth's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
OhioHealth Pricing
OhioHealth ROI & Value For Money
2.5/5
OhioHealth has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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OhioHealth Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from OhioHealth.
Quick Insights into OhioHealth ROI
OhioHealth's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 66+.
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Ranked OhioHealth ROI the Highest
Ranked OhioHealth ROI the Lowest
OhioHealth ROI Score by Gender
Female customers rated OhioHealth's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OhioHealth.
Male
1.8/5
Female
2.2/5
OhioHealth ROI Score by Ethnicity
OhioHealth's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OhioHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 3 | Other | 3 |
OhioHealth ROI Score by Age
OhioHealth's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of OhioHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
41-45 1.6 | 41-45 | 1.6 |
46-50 3.6 | 46-50 | 3.6 |
51-55 2.8 | 51-55 | 2.8 |
56-60 1.8 | 56-60 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
OhioHealth ROI Score by Usage
OhioHealth's ROI score was rated the highest by customers who have used OhioHealth's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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OhioHealth ROI Score by Industry
OhioHealth's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OhioHealth Customer Satisfaction (CSAT)
OhioHealth Customer Satisfaction (CSAT) Score
41 / 100
OhioHealth has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
20%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OhioHealth Customer Satisfaction
OhioHealth's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked OhioHealth Customer Satisfaction the Highest
Ranked OhioHealth Customer Satisfaction the Lowest
OhioHealth Customer Satisfaction Score by Gender
Female customers rated OhioHealth's Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OhioHealth.
28 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 14% | |
Very Dissatisfied | 51% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
OhioHealth Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OhioHealth's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
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29 / 100
Very Satisfied
19%
Satisfied
10%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
19%
Very Dissatisfied
48%
CSAT according to African American/Black
OhioHealth's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
OhioHealth's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OhioHealth.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
OhioHealth Customer Satisfaction Score by Age
OhioHealth's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of OhioHealth.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 66+ | 17% |
OhioHealth Customer Satisfaction Score by Usage
OhioHealth's Customer Satisfaction score was rated the highest by customers who have used OhioHealth's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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OhioHealth Customer Satisfaction Score by Industry
OhioHealth's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "OhioHealth Customer Satisfaction Score by Industry",
"text": "OhioHealth's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "OhioHealth's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "OhioHealth's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
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"scoreClassName": "",
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}
]
}OhioHealth Customer Service
2.7/5
OhioHealth has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock OhioHealth's overall Customer Service score rated by its users and customers.
About OhioHealth's Customer Service
Address
Columbus, OH
Website
https://www.ohiohealth.com/
Phone Number
614-544-1021
Quick Insights into OhioHealth Customer Service
OhioHealth's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked OhioHealth's Customer Service score.
Ranked OhioHealth Customer Service the Highest
Ranked OhioHealth Customer Service the Lowest
OhioHealth Customer Service Score by Gender
Female customers rated OhioHealth's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OhioHealth.
Male
1.8/5
Female
2.6/5
OhioHealth Customer Service Score by Ethnicity
OhioHealth's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OhioHealth.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 3 | Other | 3 |
OhioHealth Customer Service Score by Age
OhioHealth's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of OhioHealth.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
41-45 3.5 | 41-45 | 3.5 |
46-50 4.9 | 46-50 | 4.9 |
51-55 2.8 | 51-55 | 2.8 |
56-60 1.6 | 56-60 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
OhioHealth Customer Service Score by Usage
OhioHealth's Customer Service score was rated the highest by customers who have used OhioHealth's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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OhioHealth Customer Service Score by Industry
OhioHealth's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OhioHealth as an Employer
3.4/5
OhioHealth has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
OhioHealth scored a -9 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of OhioHealth would recommend the brand to a friend. ENPS measures how likely OhioHealth employees would recommend working at OhioHealth to a friend.
Net Promoter Score
-9
NPS Score
| 38% | Promoters |
|---|---|
| 15% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 39% | Promoters |
|---|---|
| 20% | Passive |
| 41% | Detractors |
