-50
NPS
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Tremco Incorporated
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About Tremco Incorporated's Brand
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
3/5
Customer Service
Tremco Incorporated NPS
Tremco Incorporated's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Tremco Incorporated's customers would recommend using the product based on a scale of -100 to 100.
Tremco Incorporated Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Tremco Incorporated NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2024 -33 | Apr 2024 | -33 |
Sep 2025 -50 | Sep 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tremco Incorporated Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Tremco Incorporated users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tremco Incorporated Product Quality
2.6/5
Tremco Incorporated has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Tremco Incorporated Product Information
Tremco Incorporated’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.tremcoroofing.com
Tremco Incorporated Pricing
Tremco Incorporated ROI & Value For Money
2.6/5
Tremco Incorporated has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Tremco Incorporated Customer Satisfaction (CSAT)
Tremco Incorporated Customer Satisfaction (CSAT) Score
25 / 100
Tremco Incorporated has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tremco Incorporated Customer Service
3/5
Tremco Incorporated has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Tremco Incorporated's Customer Service
Website
http://www.tremcoroofing.com
Tremco Incorporated as an Employer
2.8/5
Tremco Incorporated has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Tremco Incorporated scored a -50 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Tremco Incorporated would recommend the brand to a friend. ENPS measures how likely Tremco Incorporated employees would recommend working at Tremco Incorporated to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
