0
NPS
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3Form
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About 3Form's Brand
eading manufacturer of sustainable building materials and architectural hardware solutions for the Architecture + Design industry
Brand at a Glance
60%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
3Form NPS
3Form's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether 3Form's customers would recommend using the product based on a scale of -100 to 100.
3Form Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
3Form NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
Jul 2024 0 | Jul 2024 | 0 |
Sep 2024 -20 | Sep 2024 | -20 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
3Form Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of 3Form users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
3Form Product Quality
2.6/5
3Form has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 3Form's overall Product Quality score rated by its users and customers.
3Form Product Information
3Form’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://3-form.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Real Estate
3Form Pricing
3Form ROI & Value For Money
2.6/5
3Form has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 3Form's overall ROI score rated by its users and customers.
3Form Customer Satisfaction (CSAT)
3Form Customer Satisfaction (CSAT) Score
17 / 100
3Form has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
3Form Customer Service
2.6/5
3Form has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 3Form's overall Customer Service score rated by its users and customers.
About 3Form's Customer Service
Address
2300 South 2300 West, Suite B, Salt Lake City, UT
Website
http://3-form.com
Phone Number
8016492697
3Form as an Employer
3.3/5
3Form has a 3.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
3Form scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of 3Form would recommend the brand to a friend. ENPS measures how likely 3Form employees would recommend working at 3Form to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
