-10
NPS
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Brand Page
3Play Media
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About 3Play Media's Brand
3Play Media offers premium closed captioning, live auto-captioning, audio description, transcription, and subtitling solutions at competitive prices. We provide a user-friendly account system, fast turnaround, flexible APIs, and integrations with a multitude of video players, platforms, and lecture capture systems.
Brand at a Glance
91%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
3Play Media NPS
3Play Media's Net Promoter Score (NPS) is a -10 with 30% Promoters, 30% Passives, and 40% Detractors. Net Promoter Score tracks whether 3Play Media's customers would recommend using the product based on a scale of -100 to 100.
3Play Media Overall NPS
| 30% | Promoters |
|---|---|
| 30% | Passives |
| 40% | Detractors |
3Play Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 -50 | Apr 2022 | -50 |
Aug 2022 -20 | Aug 2022 | -20 |
Sep 2022 -25 | Sep 2022 | -25 |
Feb 2023 -22 | Feb 2023 | -22 |
Aug 2024 -10 | Aug 2024 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
3Play Media Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of 3Play Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
3Play Media Product Quality
3.7/5
3Play Media has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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3Play Media Product Information
3Play Media’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.3playmedia.com
- Company Size
- 51-200 Employees
Industry
Media and Entertainment
3Play Media Pricing
3Play Media ROI & Value For Money
3.7/5
3Play Media has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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3Play Media Customer Satisfaction (CSAT)
3Play Media Customer Satisfaction (CSAT) Score
100 / 100
3Play Media has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
3Play Media Customer Service
3.9/5
3Play Media has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About 3Play Media's Customer Service
Address
77 N Washington St, Boston, MA 02114
Website
http://www.3playmedia.com
Phone Number
617-764-5189
3Play Media's Social Links
3Play Media as an Employer
3.7/5
3Play Media has a 3.7/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
3Play Media scored a -10 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of 3Play Media would recommend the brand to a friend. ENPS measures how likely 3Play Media employees would recommend working at 3Play Media to a friend.
Net Promoter Score
-10
NPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 29% | Promoters |
|---|---|
| 8% | Passive |
| 63% | Detractors |
