-52
NPS
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Brand Page
411 Locals
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About 411 Locals' Brand
411 Locals is a full service Internet advertising agency providing complete online marketing solutions to small businesses in the USA
Brand at a Glance
56%
Customer Loyalty
1.6/5
Product Quality
1.7/5
Pricing
1.8/5
Customer Service
411 Locals NPS
411 Locals's Net Promoter Score (NPS) is a -52 with 20% Promoters, 8% Passives, and 72% Detractors. Net Promoter Score tracks whether 411 Locals's customers would recommend using the product based on a scale of -100 to 100.
411 Locals Overall NPS
| 20% | Promoters |
|---|---|
| 8% | Passives |
| 72% | Detractors |
411 Locals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -81 | Aug 2022 | -81 |
Sep 2022 -67 | Sep 2022 | -67 |
Oct 2022 -67 | Oct 2022 | -67 |
Nov 2022 -69 | Nov 2022 | -69 |
Dec 2022 -66 | Dec 2022 | -66 |
Jan 2023 -69 | Jan 2023 | -69 |
Mar 2023 -70 | Mar 2023 | -70 |
May 2023 -62 | May 2023 | -62 |
Jun 2023 -54 | Jun 2023 | -54 |
Jul 2023 -57 | Jul 2023 | -57 |
Feb 2024 -59 | Feb 2024 | -59 |
Oct 2025 -52 | Oct 2025 | -52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
411 Locals NPS by Gender
Female customers rated 411 Locals's NPS 75 points higher than Male customers.
Male
-100
411 Locals's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-25
411 Locals's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
411 Locals NPS by Ethnicity
411 Locals's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Other -80 | Other | -80 |
411 Locals NPS by Age
411 Locals's NPS was rated -100 points by customers ages 31-35 and customers ages 61-65 on Comparably.
411 Locals NPS by Usage
411 Locals's NPS was rated the highest by customers who have used 411 Locals's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -50 | Over 10 Years | -50 |
411 Locals Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of 411 Locals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
411 Locals Customer Loyalty Score by Gender
Female customers rated 411 Locals's Customer Loyalty score 28% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of 411 Locals.
Male
50%
Yes
Female
78%
Yes
411 Locals Customer Loyalty Score by Ethnicity
411 Locals's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of 411 Locals.
55
out of 100
Caucasian
82
out of 100
Other
411 Locals Customer Loyalty Score by Age
411 Locals's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of 411 Locals.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
61-65 40% | 61-65 | 40% |
411 Locals Customer Loyalty Score by Usage
411 Locals's Customer Loyalty score was rated the highest by customers who have used 411 Locals's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
411 Locals Customer Loyalty Score by Industry
411 Locals's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
411 Locals Product Quality
1.6/5
411 Locals has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 411 Locals' overall Product Quality score rated by its users and customers.
411 Locals Product Information
411 Locals’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated 411 Locals's product the highest. Reviewers from the Professional Services industry rated 411 Locals the lowest at 1.5.
- Website
- http://411locals.com
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
Quick Insights into 411 Locals Product Quality
411 Locals's Product Quality score was rated highest by customers who have used 411 Locals's products/services for 2 to 5 Years, and rated lowest by customers from the Professional Services industry.
Sign Up to unlock insights into how customers have ranked 411 Locals' Product Quality.
Ranked 411 Locals Product Quality the Highest
Ranked 411 Locals Product Quality the Lowest
411 Locals Product Quality Score by Gender
Female customers rated 411 Locals's Product Quality score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of 411 Locals.
Male
1.5/5
Female
3/5
411 Locals Product Quality Score by Ethnicity
411 Locals's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of 411 Locals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.8 | Other | 1.8 |
411 Locals Product Quality Score by Age
411 Locals's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of 411 Locals.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
411 Locals Product Quality Score by Usage
411 Locals's Product Quality score was rated the highest by customers who have used 411 Locals's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
411 Locals Product Quality Score by Industry
411 Locals's Product Quality score was rated the highest by Tech industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
411 Locals Pricing
411 Locals ROI & Value For Money
1.7/5
411 Locals has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 411 Locals' overall ROI score rated by its users and customers.
411 Locals Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Professional Services industry think that they had the lowest ROI from 411 Locals.
Quick Insights into 411 Locals ROI
411 Locals's ROI score was rated highest by customers who have used 411 Locals's products/services for 2 to 5 Years, and rated lowest by customers from the Professional Services industry.
Sign Up to unlock insights into how customers have ranked 411 Locals' ROI score.
Ranked 411 Locals ROI the Highest
Ranked 411 Locals ROI the Lowest
411 Locals ROI Score by Gender
Female customers rated 411 Locals's ROI score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of 411 Locals.
Male
1.5/5
Female
3/5
411 Locals ROI Score by Ethnicity
411 Locals's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of 411 Locals.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 2.1 | Other | 2.1 |
411 Locals ROI Score by Age
411 Locals's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of 411 Locals.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
411 Locals ROI Score by Usage
411 Locals's ROI score was rated the highest by customers who have used 411 Locals's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
411 Locals ROI Score by Industry
411 Locals's ROI score was rated the highest by Tech industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
411 Locals Customer Satisfaction (CSAT)
411 Locals Customer Satisfaction (CSAT) Score
15 / 100
411 Locals has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
5%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
14%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into 411 Locals Customer Satisfaction
411 Locals's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked 411 Locals' Customer Satisfaction.
Ranked 411 Locals Customer Satisfaction the Highest
Ranked 411 Locals Customer Satisfaction the Lowest
411 Locals Customer Satisfaction Score by Gender
Female customers rated 411 Locals's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of 411 Locals.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 88% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
411 Locals Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
411 Locals' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of 411 Locals.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
411 Locals' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of 411 Locals.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
411 Locals Customer Satisfaction Score by Age
411 Locals's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of 411 Locals.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
411 Locals Customer Satisfaction Score by Usage
411 Locals's Customer Satisfaction score was rated the highest by customers who have used 411 Locals's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
411 Locals Customer Satisfaction Score by Industry
411 Locals's Customer Satisfaction score was rated 0 points by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "411 Locals Customer Satisfaction Score by Industry",
"text": "411 Locals's Customer Satisfaction score was rated 0 points by Professional Services industry customers.",
"bars": [
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "411 Locals's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}411 Locals Customer Service
1.8/5
411 Locals has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock 411 Locals' overall Customer Service score rated by its users and customers.
About 411 Locals's Customer Service
Address
Las Vegas, NV 89107
Website
http://411locals.com
Phone Number
(866)391-0622
411 Locals's Social Links
Quick Insights into 411 Locals Customer Service
411 Locals's Customer Service score was rated highest by customers who have used 411 Locals's products/services for 2 to 5 Years, and rated lowest by customers from the Professional Services industry.
Sign Up to unlock insights into how customers have ranked 411 Locals' Customer Service score.
Ranked 411 Locals Customer Service the Highest
Ranked 411 Locals Customer Service the Lowest
411 Locals Customer Service Score by Gender
Female customers rated 411 Locals's Customer Service score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of 411 Locals.
Male
1.5/5
Female
3.1/5
411 Locals Customer Service Score by Ethnicity
411 Locals's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of 411 Locals.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 2.1 | Other | 2.1 |
411 Locals Customer Service Score by Age
411 Locals's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of 411 Locals.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
411 Locals Customer Service Score by Usage
411 Locals's Customer Service score was rated the highest by customers who have used 411 Locals's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
411 Locals Customer Service Score by Industry
411 Locals's Customer Service score was rated the highest by Tech industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
411 Locals as an Employer
4.5/5
411 Locals has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
411 Locals scored a -52 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of 411 Locals would recommend the brand to a friend. ENPS measures how likely 411 Locals employees would recommend working at 411 Locals to a friend.
Net Promoter Score
-52
NPS Score
| 20% | Promoters |
|---|---|
| 8% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 61% | Promoters |
|---|---|
| 11% | Passive |
| 28% | Detractors |
