-100
NPS
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42 North Dental
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About 42 North Dental's Brand
A leading dental support organization in New England supporting over three dozen practice brands in more than 100 locations and 30+ brands. 42 North Dental was created by dentists with a 50+ year history in the dental industry.
Brand at a Glance
53%
Customer Loyalty
2/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
42 North Dental NPS
42 North Dental's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether 42 North Dental's customers would recommend using the product based on a scale of -100 to 100.
42 North Dental Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
42 North Dental NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Feb 2025 -100 | Feb 2025 | -100 |
Aug 2025 -100 | Aug 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
42 North Dental Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of 42 North Dental users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
42 North Dental Product Quality
2/5
42 North Dental has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock 42 North Dental's overall Product Quality score rated by its users and customers.
42 North Dental Product Information
42 North Dental’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
42 North Dental Pricing
42 North Dental ROI & Value For Money
1.7/5
42 North Dental has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 42 North Dental's overall ROI score rated by its users and customers.
42 North Dental Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
42 North Dental Customer Service
1.7/5
42 North Dental has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 42 North Dental's overall Customer Service score rated by its users and customers.
About 42 North Dental's Customer Service
Address
Waltham, MA 02451
Website
http://www.42northdental.com/
Phone Number
781-647-0772
42 North Dental's Social Links
42 North Dental as an Employer
2.5/5
42 North Dental has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
42 North Dental scored a -100 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of 42 North Dental would recommend the brand to a friend. ENPS measures how likely 42 North Dental employees would recommend working at 42 North Dental to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
