49
NPS
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4Wall Entertainment
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About 4Wall Entertainment's Brand
4Wall Entertainment is a lighting company.
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
4Wall Entertainment NPS
4Wall Entertainment's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether 4Wall Entertainment's customers would recommend using the product based on a scale of -100 to 100.
4Wall Entertainment Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
4Wall Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 66 | Oct 2022 | 66 |
Nov 2022 75 | Nov 2022 | 75 |
May 2023 80 | May 2023 | 80 |
Jul 2023 49 | Jul 2023 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
4Wall Entertainment Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of 4Wall Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
4Wall Entertainment Customer Loyalty Score by Industry
4Wall Entertainment's Customer Loyalty score was rated 70% by Arts and Entertainment industry customers.
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4Wall Entertainment Product Quality
3.6/5
4Wall Entertainment has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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4Wall Entertainment Product Information
4Wall Entertainment’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated 4Wall Entertainment's product the highest.
- Website
- https://www.4wall.com/
- Company Size
- 201-500 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into 4Wall Entertainment Product Quality
4Wall Entertainment's Product Quality score was rated highest by customers from the Arts and Entertainment industry.
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Ranked 4Wall Entertainment Product Quality the Highest
4Wall Entertainment Product Quality Score by Industry
4Wall Entertainment's Product Quality score was rated 4.1 stars by Arts and Entertainment industry customers.
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4Wall Entertainment Pricing
4Wall Entertainment ROI & Value For Money
3.7/5
4Wall Entertainment has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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4Wall Entertainment Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into 4Wall Entertainment ROI
4Wall Entertainment's ROI score was rated highest by customers from the Arts and Entertainment industry.
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Ranked 4Wall Entertainment ROI the Highest
4Wall Entertainment ROI Score by Industry
4Wall Entertainment's ROI score was rated 4.5 stars by Arts and Entertainment industry customers.
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4Wall Entertainment Customer Satisfaction (CSAT)
4Wall Entertainment Customer Satisfaction (CSAT) Score
80 / 100
4Wall Entertainment has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
4Wall Entertainment Customer Service
3.5/5
4Wall Entertainment has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About 4Wall Entertainment's Customer Service
Address
3165 West Sunset Road, Suite 100, Las Vegas, NV 89118
Website
https://www.4wall.com/
Phone Number
(702)263-3858
Quick Insights into 4Wall Entertainment Customer Service
4Wall Entertainment's Customer Service score was rated highest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked 4Wall Entertainment's Customer Service score.
Ranked 4Wall Entertainment Customer Service the Highest
4Wall Entertainment Customer Service Score by Industry
4Wall Entertainment's Customer Service score was rated 3.6 stars by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
4Wall Entertainment as an Employer
3.7/5
4Wall Entertainment has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
4Wall Entertainment scored a 49 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of 4Wall Entertainment would recommend the brand to a friend. ENPS measures how likely 4Wall Entertainment employees would recommend working at 4Wall Entertainment to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 45% | Promoters |
|---|---|
| 46% | Passive |
| 9% | Detractors |
