-100
NPS
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Brand Page
5 Five
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About 5 Five's Brand
Cloud SaaS Software Consulting
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
5 Five NPS
5 Five's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether 5 Five's customers would recommend using the product based on a scale of -100 to 100.
5 Five Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
5 Five NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
5 Five Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 5 Five users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
5 Five Product Quality
1.5/5
5 Five has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 5 Five's overall Product Quality score rated by its users and customers.
5 Five Product Information
5 Five’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.five-inc.us
- Company Size
- 11-50 Employees
Industry
Tech
Big Data
Hardware and Devices
SaaS
Small Business Services
5 Five Pricing
5 Five ROI & Value For Money
1.5/5
5 Five has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 5 Five's overall ROI score rated by its users and customers.
5 Five Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
5 Five Customer Service
1.5/5
5 Five has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 5 Five's overall Customer Service score rated by its users and customers.
About 5 Five's Customer Service
Website
http://www.five-inc.us
5 Five as an Employer
4.2/5
5 Five has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
5 Five scored a -100 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of 5 Five would recommend the brand to a friend. ENPS measures how likely 5 Five employees would recommend working at 5 Five to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
