-59
NPS
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Brand Page
500px
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About 500px's Brand
500px is an online photo community for discovering, sharing, buying and selling inspiring photography powered by creative people worldwide.
Brand at a Glance
58%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
1.7/5
Customer Service
500px NPS
500px's Net Promoter Score (NPS) is a -59 with 8% Promoters, 25% Passives, and 67% Detractors. Net Promoter Score tracks whether 500px's customers would recommend using the product based on a scale of -100 to 100.
500px Overall NPS
| 8% | Promoters |
|---|---|
| 25% | Passives |
| 67% | Detractors |
500px NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Jun 2022 -50 | Jun 2022 | -50 |
Apr 2023 -40 | Apr 2023 | -40 |
May 2023 -34 | May 2023 | -34 |
Jul 2023 -43 | Jul 2023 | -43 |
Aug 2023 -50 | Aug 2023 | -50 |
Dec 2023 -55 | Dec 2023 | -55 |
Jan 2024 -60 | Jan 2024 | -60 |
Apr 2024 -63 | Apr 2024 | -63 |
Dec 2024 -58 | Dec 2024 | -58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
500px NPS by Gender
500px's NPS was rated -62 by Male customers on Comparably.
Male
-62
500px's NPS was rated -62 by Male customers on Comparably.
0%
Promoters
38%
Passives
62%
Detractors
Female
N/A
500px's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
500px NPS by Ethnicity
500px's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
500px Customer Reviews
Out of the 2 500px customer reviews 1 was positive and 1 was constructive. 500px customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
500px Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of 500px users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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500px Customer Loyalty Score by Gender
500px's Customer Loyalty score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of 500px.
Male
66%
Yes
Female
N/A
Yes
500px Customer Loyalty Score by Ethnicity
500px's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of 500px.
70
out of 100
Caucasian
500px Product Quality
2.1/5
500px has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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500px Product Information
500px’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://500px.com
- Company Size
- 11-50 Employees
Industry
Tech
Media
Quick Insights into 500px Product Quality
500px's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked 500px's Product Quality.
Ranked 500px Product Quality the Highest
500px Product Quality Score by Gender
500px's Product Quality score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of 500px.
Male
1.9/5
Female
N/A
500px Product Quality Score by Ethnicity
500px's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of 500px.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
500px Pricing
500px ROI & Value For Money
1.9/5
500px has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into 500px ROI
500px's ROI score was rated highest by Caucasian customers.
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Ranked 500px ROI the Highest
500px ROI Score by Gender
500px's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
500px ROI Score by Ethnicity
500px's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of 500px.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
500px Customer Satisfaction (CSAT)
500px Customer Satisfaction (CSAT) Score
11 / 100
500px has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
22%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into 500px Customer Satisfaction
500px's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked 500px's Customer Satisfaction.
Ranked 500px Customer Satisfaction the Highest
500px Customer Satisfaction Score by Gender
500px's Customer Satisfaction score was rated 12 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of 500px.
12 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 38% |
500px Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
500px's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of 500px.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
33%
500px Customer Service
1.7/5
500px has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About 500px's Customer Service
Address
20 Duncan Street, Suite 100, Ontario, OH M5H 3G8 Canada
Website
http://500px.com
Phone Number
1 855-561-4584
Quick Insights into 500px Customer Service
500px's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked 500px's Customer Service score.
Ranked 500px Customer Service the Highest
500px Customer Service Score by Gender
500px's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of 500px.
Male
1.5/5
Female
N/A
500px Customer Service Score by Ethnicity
500px's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of 500px.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
500px as an Employer
2.5/5
500px has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
500px scored a -59 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of 500px would recommend the brand to a friend. ENPS measures how likely 500px employees would recommend working at 500px to a friend.
Net Promoter Score
-59
NPS Score
| 8% | Promoters |
|---|---|
| 25% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
