-100
NPS
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Brand Page
55ip
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About 55ip's Brand
The 55ip platform empowers advisors and wealth managers to offer intelligent, customized, and automated investment strategies.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
2/5
Customer Service
55ip NPS
55ip's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether 55ip's customers would recommend using the product based on a scale of -100 to 100.
55ip Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
55ip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
55ip Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 55ip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
55ip Product Quality
5/5
55ip has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock 55ip's overall Product Quality score rated by its users and customers.
55ip Product Information
55ip’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.55-ip.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
55ip Pricing
55ip ROI & Value For Money
4.5/5
55ip has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 55ip's overall ROI score rated by its users and customers.
55ip Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
55ip Customer Service
2/5
55ip has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About 55ip's Customer Service
Address
One Liberty Square, Suite 200, 02109
Website
http://www.55-ip.com
Phone Number
617-960-9559
55ip as an Employer
4.7/5
55ip has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
55ip scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of 55ip would recommend the brand to a friend. ENPS measures how likely 55ip employees would recommend working at 55ip to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
