0
NPS
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5W Public Relations
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About 5W Public Relations' Brand
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
5W Public Relations NPS
5W Public Relations's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether 5W Public Relations's customers would recommend using the product based on a scale of -100 to 100.
5W Public Relations Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
5W Public Relations NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
5W Public Relations Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of 5W Public Relations users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
5W Public Relations Product Quality
2.2/5
5W Public Relations has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock 5W Public Relations' overall Product Quality score rated by its users and customers.
5W Public Relations Product Information
5W Public Relations’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.5wpr.com
- Company Size
- 51-200 Employees
5W Public Relations Pricing
5W Public Relations ROI & Value For Money
1.5/5
5W Public Relations has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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5W Public Relations Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
5W Public Relations Customer Service
1.5/5
5W Public Relations has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 5W Public Relations' overall Customer Service score rated by its users and customers.
About 5W Public Relations's Customer Service
Address
299 Park Ave, 10th Floor, New York City, NY 10171
Website
http://www.5wpr.com
5W Public Relations as an Employer
4.1/5
5W Public Relations has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
CEO of 5W Public Relations
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
5W Public Relations scored a 0 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of 5W Public Relations would recommend the brand to a friend. ENPS measures how likely 5W Public Relations employees would recommend working at 5W Public Relations to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
