-52
NPS
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Toll Brothers
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About Toll Brothers' Brand
Toll Brothers build more than homes; they build communities.
Brand at a Glance
60%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
1.9/5
Customer Service
Toll Brothers NPS
Toll Brothers's Net Promoter Score (NPS) is a -52 with 21% Promoters, 6% Passives, and 73% Detractors. Net Promoter Score tracks whether Toll Brothers's customers would recommend using the product based on a scale of -100 to 100.
Toll Brothers Overall NPS
| 21% | Promoters |
|---|---|
| 6% | Passives |
| 73% | Detractors |
Toll Brothers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -49 | Jul 2024 | -49 |
Aug 2024 -49 | Aug 2024 | -49 |
Sep 2024 -49 | Sep 2024 | -49 |
Oct 2024 -51 | Oct 2024 | -51 |
Nov 2024 -51 | Nov 2024 | -51 |
Dec 2024 -52 | Dec 2024 | -52 |
Feb 2025 -52 | Feb 2025 | -52 |
Apr 2025 -51 | Apr 2025 | -51 |
May 2025 -53 | May 2025 | -53 |
Jun 2025 -51 | Jun 2025 | -51 |
Jul 2025 -51 | Jul 2025 | -51 |
Nov 2025 -53 | Nov 2025 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Toll Brothers NPS by Gender
Toll Brothers's NPS was rated -70 by both Female and Male customers on Comparably.
Male
-70
Toll Brothers's NPS was rated -70 by Male customers on Comparably.
14%
Promoters
2%
Passives
84%
Detractors
Female
-70
Toll Brothers's NPS was rated -70 by Female customers on Comparably.
14%
Promoters
2%
Passives
84%
Detractors
Toll Brothers NPS by Ethnicity
Toll Brothers's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -60 | African American/Black | -60 |
Asian or Pacific Islander -60 | Asian or Pacific Islander | -60 |
Other -52 | Other | -52 |
Toll Brothers NPS by Age
Toll Brothers's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Toll Brothers NPS by Usage
Toll Brothers's NPS was rated the highest by customers who have used Toll Brothers's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -71 | Less than 1 Year | -71 |
1 to 2 Years -79 | 1 to 2 Years | -79 |
2 to 5 Years -56 | 2 to 5 Years | -56 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -100 | Over 10 Years | -100 |
Toll Brothers Customer Reviews
Out of the 21 Toll Brothers customer reviews 4 were positive and 17 were constructive. Toll Brothers customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Toll Brothers Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Toll Brothers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Toll Brothers Customer Loyalty Score by Gender
Female customers rated Toll Brothers's Customer Loyalty score 10% higher than Male customers.
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Male
52%
Yes
Female
62%
Yes
Toll Brothers Customer Loyalty Score by Ethnicity
Toll Brothers's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Toll Brothers.
57
out of 100
Caucasian
70
out of 100
Hispanic or Latino
55
out of 100
African American/Black
28
out of 100
Asian or Pacific Islander
68
out of 100
Other
Toll Brothers Customer Loyalty Score by Age
Toll Brothers's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 64% | 36-40 | 64% |
41-45 48% | 41-45 | 48% |
46-50 80% | 46-50 | 80% |
51-55 36% | 51-55 | 36% |
56-60 55% | 56-60 | 55% |
61-65 68% | 61-65 | 68% |
66+ 46% | 66+ | 46% |
Toll Brothers Customer Loyalty Score by Usage
Toll Brothers's Customer Loyalty score was rated the highest by customers who have used Toll Brothers's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Toll Brothers Customer Loyalty Score by Industry
Toll Brothers's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Toll Brothers Product Quality
2.2/5
Toll Brothers has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Toll Brothers Product Information
Toll Brothers’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Toll Brothers's product the highest. Reviewers from the Accounting industry rated Toll Brothers the lowest at 1.6.
- Website
- http://www.tollbrothers.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Real Estate
Quick Insights into Toll Brothers Product Quality
Toll Brothers's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Tech industry.
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Ranked Toll Brothers Product Quality the Highest
Ranked Toll Brothers Product Quality the Lowest
Toll Brothers Product Quality Score by Gender
Toll Brothers's Product Quality score was rated 1.8 by both Female and Male customers on Comparably.
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Male
1.8/5
Female
1.8/5
Toll Brothers Product Quality Score by Ethnicity
Toll Brothers's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Toll Brothers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 2.4 | African American/Black | 2.4 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 1.9 | Other | 1.9 |
Toll Brothers Product Quality Score by Age
Toll Brothers's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Toll Brothers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Toll Brothers Product Quality Score by Usage
Toll Brothers's Product Quality score was rated the highest by customers who have used Toll Brothers's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Toll Brothers Product Quality Score by Industry
Toll Brothers's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Toll Brothers Pricing
Toll Brothers ROI & Value For Money
2.2/5
Toll Brothers has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Toll Brothers Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Construction industry think that they had the lowest ROI from Toll Brothers.
Quick Insights into Toll Brothers ROI
Toll Brothers's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers who have used Toll Brothers's products/services for Over 10 Years.
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Ranked Toll Brothers ROI the Highest
Ranked Toll Brothers ROI the Lowest
Toll Brothers ROI Score by Gender
Toll Brothers's ROI score was rated 1.9 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Toll Brothers.
Male
1.9/5
Female
1.9/5
Toll Brothers ROI Score by Ethnicity
Toll Brothers's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Toll Brothers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 1.9 | Other | 1.9 |
Toll Brothers ROI Score by Age
Toll Brothers's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Toll Brothers.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.7 | 36-40 | 1.7 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.9 | 56-60 | 1.9 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Toll Brothers ROI Score by Usage
Toll Brothers's ROI score was rated the highest by customers who have used Toll Brothers's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Toll Brothers ROI Score by Industry
Toll Brothers's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Construction industry customers.
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Toll Brothers Customer Satisfaction (CSAT)
Toll Brothers Customer Satisfaction (CSAT) Score
24 / 100
Toll Brothers has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
9%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
20%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Toll Brothers Customer Satisfaction
Toll Brothers's Customer Satisfaction score was rated highest by customers who have used Toll Brothers's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Toll Brothers Customer Satisfaction the Highest
Ranked Toll Brothers Customer Satisfaction the Lowest
Toll Brothers Customer Satisfaction Score by Gender
Male customers rated Toll Brothers's Customer Satisfaction score 6 points higher than Female customers.
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20 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 16% | |
Very Dissatisfied | 62% |
14 / 100
FemaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 28% | |
Very Dissatisfied | 56% |
Toll Brothers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Toll Brothers' Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
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11 / 100
Very Satisfied
9%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
21%
Very Dissatisfied
66%
CSAT according to Hispanic or Latino
Toll Brothers' Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Toll Brothers' Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
Toll Brothers' Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
45%
CSAT according to Other
Toll Brothers' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Toll Brothers.
20 / 100
Very Satisfied
13%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
20%
Very Dissatisfied
53%
Toll Brothers Customer Satisfaction Score by Age
Toll Brothers's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Toll Brothers.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 11% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 46-50 | 13% | |||||||||||||||
| 51-55 | 15% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 61-65 | 23% | |||||||||||||||
| 66+ | 0% |
Toll Brothers Customer Satisfaction Score by Usage
Toll Brothers's Customer Satisfaction score was rated the highest by customers who have used Toll Brothers's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Toll Brothers Customer Satisfaction Score by Industry
Toll Brothers's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Toll Brothers Customer Satisfaction Score by Industry",
"text": "Toll Brothers's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
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{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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{
"label": "Education",
"groupId": 515,
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"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
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{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Legal",
"groupId": 529,
"score": 33,
"stars": 0,
"csatScore": 33,
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},
{
"label": "Real Estate",
"groupId": 554,
"score": 28,
"stars": 0,
"csatScore": 28,
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]
}Toll Brothers Customer Service
1.9/5
Toll Brothers has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Toll Brothers's Customer Service
Address
Horsham, PA
Website
http://www.tollbrothers.com/
Phone Number
(855)897-8655
Quick Insights into Toll Brothers Customer Service
Toll Brothers's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Tech industry.
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Ranked Toll Brothers Customer Service the Highest
Ranked Toll Brothers Customer Service the Lowest
Toll Brothers Customer Service Score by Gender
Toll Brothers's Customer Service score was rated 1.6 by both Female and Male customers on Comparably.
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Male
1.6/5
Female
1.6/5
Toll Brothers Customer Service Score by Ethnicity
Toll Brothers's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Toll Brothers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Other 1.6 | Other | 1.6 |
Toll Brothers Customer Service Score by Age
Toll Brothers's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Toll Brothers.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Toll Brothers Customer Service Score by Usage
Toll Brothers's Customer Service score was rated the highest by customers who have used Toll Brothers's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Toll Brothers Customer Service Score by Industry
Toll Brothers's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Toll Brothers as an Employer
3.6/5
Toll Brothers has a 3.6/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Toll Brothers scored a -52 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Toll Brothers would recommend the brand to a friend. ENPS measures how likely Toll Brothers employees would recommend working at Toll Brothers to a friend.
Net Promoter Score
-52
NPS Score
| 21% | Promoters |
|---|---|
| 6% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 39% | Promoters |
|---|---|
| 26% | Passive |
| 35% | Detractors |
