30
NPS
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Brand Page
casino
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About casino's Brand
Brand at a Glance
64%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
casino NPS
casino's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether casino's customers would recommend using the product based on a scale of -100 to 100.
casino Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
casino NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 17 | Oct 2022 | 17 |
Dec 2022 29 | Dec 2022 | 29 |
Feb 2023 37 | Feb 2023 | 37 |
Apr 2023 30 | Apr 2023 | 30 |
May 2023 43 | May 2023 | 43 |
Jul 2023 34 | Jul 2023 | 34 |
Oct 2023 25 | Oct 2023 | 25 |
Feb 2024 28 | Feb 2024 | 28 |
Jul 2024 22 | Jul 2024 | 22 |
Dec 2024 25 | Dec 2024 | 25 |
Jul 2025 30 | Jul 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
casino NPS by Gender
casino's NPS was rated 0 by Female customers on Comparably.
Female
0
casino's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
casino's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
casino NPS by Ethnicity
casino's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
casino Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of casino users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
casino Customer Loyalty Score by Gender
casino's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
casino Customer Loyalty Score by Ethnicity
casino's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of casino.
78
out of 100
Caucasian
casino Product Quality
3.9/5
casino has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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casino Product Information
casino’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into casino Product Quality
casino's Product Quality score was rated highest by Female customers.
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Ranked casino Product Quality the Highest
casino Product Quality Score by Gender
casino's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of casino.
Female
3.8/5
Male
N/A
casino Product Quality Score by Ethnicity
casino's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of casino.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
casino Pricing
casino ROI & Value For Money
3.8/5
casino has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into casino ROI
casino's ROI score was rated highest by Female customers.
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Ranked casino ROI the Highest
casino ROI Score by Gender
casino's ROI score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
casino ROI Score by Ethnicity
casino's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of casino.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
casino Customer Satisfaction (CSAT)
casino Customer Satisfaction (CSAT) Score
79 / 100
casino has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
50%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into casino Customer Satisfaction
casino's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked casino Customer Satisfaction the Highest
casino Customer Satisfaction Score by Gender
casino's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
casino Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
casino's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of casino.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
casino Customer Service
3.8/5
casino has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into casino Customer Service
casino's Customer Service score was rated highest by Female customers.
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Ranked casino Customer Service the Highest
casino Customer Service Score by Gender
casino's Customer Service score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
casino Customer Service Score by Ethnicity
casino's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of casino.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
casino as an Employer
3.5/5
casino has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
casino scored a 30 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of casino would recommend the brand to a friend. ENPS measures how likely casino employees would recommend working at casino to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 46% | Promoters |
|---|---|
| 29% | Passive |
| 25% | Detractors |
