66
NPS
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72andSunny
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About 72andSunny's Brand
72andSunny drives transactions by making brands matter in culture. They have offices in Los Angeles and Amsterdam.
Brand at a Glance
84%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
72andSunny NPS
72andSunny's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether 72andSunny's customers would recommend using the product based on a scale of -100 to 100.
72andSunny Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
72andSunny NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
Sep 2023 33 | Sep 2023 | 33 |
Jan 2024 43 | Jan 2024 | 43 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 55 | Mar 2024 | 55 |
Feb 2025 60 | Feb 2025 | 60 |
Aug 2025 63 | Aug 2025 | 63 |
Sep 2025 67 | Sep 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
72andSunny Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of 72andSunny users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
72andSunny Product Quality
3.8/5
72andSunny has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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72andSunny Product Information
72andSunny’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.72andsunny.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
72andSunny Pricing
72andSunny ROI & Value For Money
3.8/5
72andSunny has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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72andSunny Customer Satisfaction (CSAT)
72andSunny Customer Satisfaction (CSAT) Score
89 / 100
72andSunny has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
72andSunny Customer Service
3.5/5
72andSunny has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About 72andSunny's Customer Service
Address
6300 Arizona Circle, Los Angeles, CA 90045
Website
http://www.72andsunny.com
Phone Number
310-215-9009
72andSunny as an Employer
2.9/5
72andSunny has a 2.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
72andSunny scored a 66 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of 72andSunny would recommend the brand to a friend. ENPS measures how likely 72andSunny employees would recommend working at 72andSunny to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 8% | Promoters |
|---|---|
| 9% | Passive |
| 83% | Detractors |
