20
NPS
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7signal Solutions
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About 7signal Solutions' Brand
7signal is The Wi-Fi Performance Company. Our system proactively monitors and measures the Wi-Fi experience from the end user's perspective.
Brand at a Glance
4/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
7signal Solutions NPS
7signal Solutions's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether 7signal Solutions's customers would recommend using the product based on a scale of -100 to 100.
7signal Solutions Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
7signal Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 20 | Aug 2020 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
7signal Solutions NPS by Usage
7signal Solutions's NPS was rated 37 points by customers who have used 7signal Solutions's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
7signal Solutions Product Quality
4/5
7signal Solutions has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock 7signal Solutions' overall Product Quality score rated by its users and customers.
7signal Solutions Product Information
7signal Solutions serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. 7signal Solutions supports Web devices and offers products for medium and large sized businesses.
7signal Solutions’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://7signal.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Hardware and Devices
Mobile App
SaaS
Languages Supported
English
Product Type
IT, Server & Network Monitoring Software
Network Monitoring Software
7signal Solutions Pricing
7signal Solutions ROI & Value For Money
3.9/5
7signal Solutions has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock 7signal Solutions' overall ROI score rated by its users and customers.
7signal Solutions Pricing Plans
7signal Solutions has a pricing structure that accommodates medium and large businesses. Starting from $30/year, 7signal Solutions uses a subscription model and offers the following: Sapphire Eye (Hardware/Software) Pricing from $1,000 per year per sensor (Monitors between 4-6 access points).
Who Uses 7signal Solutions?
Medium Businesses
Large Enterprises
7signal Solutions Customer Service
3.7/5
7signal Solutions has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock 7signal Solutions' overall Customer Service score rated by its users and customers.
About 7signal Solutions's Customer Service
Address
526 S. Main Street, Suite 601G, Akron, OH
Website
http://7signal.com
Phone Number
(855)763-9526
Consumer vs. Employees
7signal Solutions scored a 20 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of 7signal Solutions would recommend the brand to a friend. ENPS measures how likely 7signal Solutions employees would recommend working at 7signal Solutions to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
