-50
NPS
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Allen Brothers
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About Allen Brothers' Brand
Allen Brothers supplies USDA Prime grade beef for steakhouses and restaurants.
Brand at a Glance
80%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
2.3/5
Customer Service
Allen Brothers NPS
Allen Brothers's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Allen Brothers's customers would recommend using the product based on a scale of -100 to 100.
Allen Brothers Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Allen Brothers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
May 2021 -100 | May 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Jun 2022 -60 | Jun 2022 | -60 |
Jan 2023 -67 | Jan 2023 | -67 |
Feb 2023 -25 | Feb 2023 | -25 |
Dec 2023 -33 | Dec 2023 | -33 |
Jan 2024 -40 | Jan 2024 | -40 |
Jun 2024 -45 | Jun 2024 | -45 |
Jun 2025 -50 | Jun 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allen Brothers NPS by Gender
Allen Brothers's NPS was rated -66 by Male customers on Comparably.
Male
-66
Allen Brothers's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
N/A
Allen Brothers's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Allen Brothers NPS by Ethnicity
Allen Brothers's NPS was rated -66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Allen Brothers Customer Reviews
Out of the 3 Allen Brothers customer reviews 1 was positive and 2 were constructive. Allen Brothers customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Allen Brothers Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Allen Brothers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Allen Brothers Customer Loyalty Score by Gender
Allen Brothers's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Allen Brothers Customer Loyalty Score by Ethnicity
Allen Brothers's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Allen Brothers.
85
out of 100
Caucasian
Allen Brothers Product Quality
3.2/5
Allen Brothers has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Allen Brothers Product Information
Allen Brothers’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.allenbrothers.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Quick Insights into Allen Brothers Product Quality
Allen Brothers's Product Quality score was rated highest by Male customers.
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Ranked Allen Brothers Product Quality the Highest
Allen Brothers Product Quality Score by Gender
Allen Brothers's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Allen Brothers Product Quality Score by Ethnicity
Allen Brothers's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Allen Brothers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Allen Brothers Pricing
Allen Brothers ROI & Value For Money
2.8/5
Allen Brothers has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Allen Brothers ROI
Allen Brothers's ROI score was rated highest by Male customers.
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Ranked Allen Brothers ROI the Highest
Allen Brothers ROI Score by Gender
Allen Brothers's ROI score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Allen Brothers ROI Score by Ethnicity
Allen Brothers's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Allen Brothers.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Allen Brothers Customer Satisfaction (CSAT)
Allen Brothers Customer Satisfaction (CSAT) Score
30 / 100
Allen Brothers has an overall Customer Satisfaction score of 30 rated by its users and customers.
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Very Satisfied
30%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Allen Brothers Customer Satisfaction
Allen Brothers's Customer Satisfaction score was rated highest by Male customers.
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Ranked Allen Brothers Customer Satisfaction the Highest
Allen Brothers Customer Satisfaction Score by Gender
Allen Brothers's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Allen Brothers Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Allen Brothers' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
Allen Brothers Customer Service
2.3/5
Allen Brothers has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Allen Brothers's Customer Service
Address
3737 South Halsted Street, Chicago, IL
Website
http://www.allenbrothers.com
Phone Number
773-890-5100
Quick Insights into Allen Brothers Customer Service
Allen Brothers's Customer Service score was rated highest by Caucasian customers.
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Ranked Allen Brothers Customer Service the Highest
Allen Brothers Customer Service Score by Gender
Allen Brothers's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Allen Brothers Customer Service Score by Ethnicity
Allen Brothers's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Allen Brothers.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Allen Brothers as an Employer
Consumer vs. Employees
Allen Brothers scored a -50 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of Allen Brothers would recommend the brand to a friend. ENPS measures how likely Allen Brothers employees would recommend working at Allen Brothers to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 7% | Promoters |
|---|---|
| 22% | Passive |
| 71% | Detractors |
