0
NPS
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America's Best Contacts & Eyeglasses
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About America's Best Contacts & Eyeglasses' Brand
Brand at a Glance
67%
Customer Loyalty
3.3/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
America's Best Contacts & Eyeglasses NPS
America's Best Contacts & Eyeglasses's Net Promoter Score (NPS) is a 0 with 48% Promoters, 4% Passives, and 48% Detractors. Net Promoter Score tracks whether America's Best Contacts & Eyeglasses's customers would recommend using the product based on a scale of -100 to 100.
America's Best Contacts & Eyeglasses Overall NPS
| 48% | Promoters |
|---|---|
| 4% | Passives |
| 48% | Detractors |
America's Best Contacts & Eyeglasses NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -20 | Jan 2023 | -20 |
Feb 2023 -13 | Feb 2023 | -13 |
Aug 2023 -11 | Aug 2023 | -11 |
Mar 2024 -15 | Mar 2024 | -15 |
Apr 2024 -15 | Apr 2024 | -15 |
Aug 2024 -11 | Aug 2024 | -11 |
Oct 2024 -15 | Oct 2024 | -15 |
Dec 2024 -9 | Dec 2024 | -9 |
Aug 2025 -5 | Aug 2025 | -5 |
Nov 2025 -8 | Nov 2025 | -8 |
Jan 2026 -4 | Jan 2026 | -4 |
May 2026 0 | May 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
America's Best Contacts & Eyeglasses NPS by Gender
Female customers rated America's Best Contacts & Eyeglasses's NPS 48 points higher than Male customers.
Male
-34
America's Best Contacts & Eyeglasses's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
14
America's Best Contacts & Eyeglasses's NPS was rated 14 by Female customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
America's Best Contacts & Eyeglasses NPS by Ethnicity
America's Best Contacts & Eyeglasses's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
America's Best Contacts & Eyeglasses NPS by Usage
America's Best Contacts & Eyeglasses's NPS was rated -60 points by customers who have used America's Best Contacts & Eyeglasses's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
America's Best Contacts & Eyeglasses Customer Reviews
Out of the 2 America's Best Contacts & Eyeglasses customer reviews 1 was positive and 1 was constructive. America's Best Contacts & Eyeglasses customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
America's Best Contacts & Eyeglasses Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of America's Best Contacts & Eyeglasses users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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America's Best Contacts & Eyeglasses Customer Loyalty Score by Gender
Male customers rated America's Best Contacts & Eyeglasses's Customer Loyalty score 9% higher than Female customers.
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Male
70%
Yes
Female
61%
Yes
America's Best Contacts & Eyeglasses Customer Loyalty Score by Ethnicity
America's Best Contacts & Eyeglasses's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
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64
out of 100
Caucasian
America's Best Contacts & Eyeglasses Customer Loyalty Score by Usage
America's Best Contacts & Eyeglasses's Customer Loyalty score was rated 28% by customers who have used America's Best Contacts & Eyeglasses's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
America's Best Contacts & Eyeglasses Product Quality
3.3/5
America's Best Contacts & Eyeglasses has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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America's Best Contacts & Eyeglasses Product Information
America's Best Contacts & Eyeglasses’s product quality score is a 3.3 out of 5 as rated by its users and customers.
Quick Insights into America's Best Contacts & Eyeglasses Product Quality
America's Best Contacts & Eyeglasses's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked America's Best Contacts & Eyeglasses Product Quality the Highest
Ranked America's Best Contacts & Eyeglasses Product Quality the Lowest
America's Best Contacts & Eyeglasses Product Quality Score by Gender
Female customers rated America's Best Contacts & Eyeglasses's Product Quality score 0.8 stars higher than Male customers.
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Male
2/5
Female
2.8/5
America's Best Contacts & Eyeglasses Product Quality Score by Ethnicity
America's Best Contacts & Eyeglasses's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of America's Best Contacts & Eyeglasses.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
America's Best Contacts & Eyeglasses Product Quality Score by Usage
America's Best Contacts & Eyeglasses's Product Quality score was rated 1.5 stars by customers who have used America's Best Contacts & Eyeglasses's products/services for Less than 1 Year.
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America's Best Contacts & Eyeglasses Pricing
America's Best Contacts & Eyeglasses ROI & Value For Money
2.8/5
America's Best Contacts & Eyeglasses has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into America's Best Contacts & Eyeglasses ROI
America's Best Contacts & Eyeglasses's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked America's Best Contacts & Eyeglasses ROI the Highest
Ranked America's Best Contacts & Eyeglasses ROI the Lowest
America's Best Contacts & Eyeglasses ROI Score by Gender
Female customers rated America's Best Contacts & Eyeglasses's ROI score 0.7 stars higher than Male customers.
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Male
2.1/5
Female
2.8/5
America's Best Contacts & Eyeglasses ROI Score by Ethnicity
America's Best Contacts & Eyeglasses's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of America's Best Contacts & Eyeglasses.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
America's Best Contacts & Eyeglasses ROI Score by Usage
America's Best Contacts & Eyeglasses's ROI score was rated 1.5 stars by customers who have used America's Best Contacts & Eyeglasses's products/services for Less than 1 Year.
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America's Best Contacts & Eyeglasses Customer Satisfaction (CSAT)
America's Best Contacts & Eyeglasses Customer Satisfaction (CSAT) Score
68 / 100
America's Best Contacts & Eyeglasses has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into America's Best Contacts & Eyeglasses Customer Satisfaction
America's Best Contacts & Eyeglasses's Customer Satisfaction score was rated highest by Female customers.
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Ranked America's Best Contacts & Eyeglasses Customer Satisfaction the Highest
America's Best Contacts & Eyeglasses Customer Satisfaction Score by Gender
America's Best Contacts & Eyeglasses's Customer Satisfaction score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of America's Best Contacts & Eyeglasses.
60 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
America's Best Contacts & Eyeglasses Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
America's Best Contacts & Eyeglasses' Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of America's Best Contacts & Eyeglasses.
37 / 100
Very Satisfied
37%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
63%
America's Best Contacts & Eyeglasses Customer Service
3/5
America's Best Contacts & Eyeglasses has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into America's Best Contacts & Eyeglasses Customer Service
America's Best Contacts & Eyeglasses's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked America's Best Contacts & Eyeglasses Customer Service the Highest
Ranked America's Best Contacts & Eyeglasses Customer Service the Lowest
America's Best Contacts & Eyeglasses Customer Service Score by Gender
Female customers rated America's Best Contacts & Eyeglasses's Customer Service score 0.6 stars higher than Male customers.
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Male
2.2/5
Female
2.8/5
America's Best Contacts & Eyeglasses Customer Service Score by Ethnicity
America's Best Contacts & Eyeglasses's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of America's Best Contacts & Eyeglasses.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
America's Best Contacts & Eyeglasses Customer Service Score by Usage
America's Best Contacts & Eyeglasses's Customer Service score was rated 1.8 stars by customers who have used America's Best Contacts & Eyeglasses's products/services for Less than 1 Year.
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America's Best Contacts & Eyeglasses as an Employer
Consumer vs. Employees
America's Best Contacts & Eyeglasses scored a 0 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of America's Best Contacts & Eyeglasses would recommend the brand to a friend. ENPS measures how likely America's Best Contacts & Eyeglasses employees would recommend working at America's Best Contacts & Eyeglasses to a friend.
Net Promoter Score
0
NPS Score
| 48% | Promoters |
|---|---|
| 4% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 22% | Promoters |
|---|---|
| 17% | Passive |
| 61% | Detractors |
