-100
NPS
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Brand Page
888 Holdings
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About 888 Holdings' Brand
Provider of online gaming and entertainment services. The company operates several gambling websites. It offers four cornerstones of online gaming: casino, poker, bingo and sport - through multiple brands.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
888 Holdings NPS
888 Holdings's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether 888 Holdings's customers would recommend using the product based on a scale of -100 to 100.
888 Holdings Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
888 Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
888 Holdings Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of 888 Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
888 Holdings Product Quality
1.5/5
888 Holdings has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 888 Holdings' overall Product Quality score rated by its users and customers.
888 Holdings Product Information
888 Holdings’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- corporate.888.com
- Company Size
- 1,001-5,000 Employees
888 Holdings Pricing
888 Holdings ROI & Value For Money
1.5/5
888 Holdings has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 888 Holdings' overall ROI score rated by its users and customers.
888 Holdings Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
888 Holdings Customer Service
1.5/5
888 Holdings has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 888 Holdings' overall Customer Service score rated by its users and customers.
About 888 Holdings's Customer Service
Address
, Gibraltar, GX11 1AA
Website
corporate.888.com
Phone Number
7
Consumer vs. Employees
888 Holdings scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of 888 Holdings would recommend the brand to a friend. ENPS measures how likely 888 Holdings employees would recommend working at 888 Holdings to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
