100
NPS
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Brand Page
89 Degrees
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About 89 Degrees' Brand
89 Degrees is an agency specializing in customer engagement strategy and execution.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
89 Degrees NPS
89 Degrees's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether 89 Degrees's customers would recommend using the product based on a scale of -100 to 100.
89 Degrees Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
89 Degrees NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
89 Degrees Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of 89 Degrees users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
89 Degrees Product Quality
5/5
89 Degrees has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock 89 Degrees' overall Product Quality score rated by its users and customers.
89 Degrees Product Information
89 Degrees’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.89degrees.com/
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
Productivity
SaaS
89 Degrees Pricing
89 Degrees ROI & Value For Money
4/5
89 Degrees has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock 89 Degrees' overall ROI score rated by its users and customers.
89 Degrees Customer Satisfaction (CSAT)
89 Degrees Customer Satisfaction (CSAT) Score
100 / 100
89 Degrees has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
89 Degrees Customer Service
4.5/5
89 Degrees has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 89 Degrees' overall Customer Service score rated by its users and customers.
About 89 Degrees's Customer Service
Address
25 Burlington Mall Road, Suite 610, Burlington, MA 01803
Website
http://www.89degrees.com/
Phone Number
7812215400
Consumer vs. Employees
89 Degrees scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of 89 Degrees would recommend the brand to a friend. ENPS measures how likely 89 Degrees employees would recommend working at 89 Degrees to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
