34
NPS
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Atara Biotherapeutics
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About Atara Biotherapeutics' Brand
Atara Biotherapeutics is a drug development company focused on developing innovative therapies for patients with debilitating diseases.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Atara Biotherapeutics NPS
Atara Biotherapeutics's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Atara Biotherapeutics's customers would recommend using the product based on a scale of -100 to 100.
Atara Biotherapeutics Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Atara Biotherapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Atara Biotherapeutics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Atara Biotherapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Atara Biotherapeutics Product Quality
4/5
Atara Biotherapeutics has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Atara Biotherapeutics' overall Product Quality score rated by its users and customers.
Atara Biotherapeutics Product Information
Atara Biotherapeutics’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://atarabio.com
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Healthcare
Atara Biotherapeutics Pricing
Atara Biotherapeutics ROI & Value For Money
2.2/5
Atara Biotherapeutics has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Atara Biotherapeutics' overall ROI score rated by its users and customers.
Atara Biotherapeutics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Atara Biotherapeutics Customer Service
2.2/5
Atara Biotherapeutics has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Atara Biotherapeutics' overall Customer Service score rated by its users and customers.
About Atara Biotherapeutics's Customer Service
Address
2659 Townsgate Road, Suite 236, Thousand Oaks, CA
Website
http://atarabio.com
Phone Number
(805) 309-0888
Atara Biotherapeutics as an Employer
2.2/5
Atara Biotherapeutics has a 2.2/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Atara Biotherapeutics
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Atara Biotherapeutics scored a 34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Atara Biotherapeutics would recommend the brand to a friend. ENPS measures how likely Atara Biotherapeutics employees would recommend working at Atara Biotherapeutics to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
