0
NPS
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Brand Page
Brother Industries
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About Brother Industries' Brand
Brother Industries is a multinational electronics and electrical equipment company that offers a wide range of consumer electronics.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Brother Industries NPS
Brother Industries's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Brother Industries's customers would recommend using the product based on a scale of -100 to 100.
Brother Industries Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Brother Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Jan 2023 -50 | Jan 2023 | -50 |
Jun 2023 0 | Jun 2023 | 0 |
Jun 2024 0 | Jun 2024 | 0 |
Jan 2025 20 | Jan 2025 | 20 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brother Industries Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Brother Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brother Industries Product Quality
3.8/5
Brother Industries has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Brother Industries' overall Product Quality score rated by its users and customers.
Brother Industries Product Information
Brother Industries’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.brother.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Mobile App
Brother Industries Pricing
Brother Industries ROI & Value For Money
3.5/5
Brother Industries has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Brother Industries' overall ROI score rated by its users and customers.
Brother Industries Customer Satisfaction (CSAT)
Brother Industries Customer Satisfaction (CSAT) Score
67 / 100
Brother Industries has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Brother Industries Customer Service
4/5
Brother Industries has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Brother Industries's Customer Service
Address
200 Crossing Blvd, Bridgewater, NJ
Website
http://www.brother.com
Phone Number
1(908) 704-1700
Brother Industries as an Employer
4.7/5
Brother Industries has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Brother Industries scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Brother Industries would recommend the brand to a friend. ENPS measures how likely Brother Industries employees would recommend working at Brother Industries to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
