37
NPS
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Brand Page
97th Floor
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About 97th Floor's Brand
97th Floor is a Digital Marketing Agency. We are a full service team that integrates with our clients to become long term partners united by the same goals.
Brand at a Glance
60%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
97th Floor NPS
97th Floor's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether 97th Floor's customers would recommend using the product based on a scale of -100 to 100.
97th Floor Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
97th Floor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jan 2022 33 | Jan 2022 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
Jul 2022 40 | Jul 2022 | 40 |
Jun 2023 49 | Jun 2023 | 49 |
Dec 2023 57 | Dec 2023 | 57 |
Aug 2024 37 | Aug 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
97th Floor Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of 97th Floor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
97th Floor Product Quality
3.5/5
97th Floor has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock 97th Floor's overall Product Quality score rated by its users and customers.
97th Floor Product Information
97th Floor’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.97thfloor.com/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
97th Floor Pricing
97th Floor ROI & Value For Money
3.2/5
97th Floor has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock 97th Floor's overall ROI score rated by its users and customers.
97th Floor Customer Satisfaction (CSAT)
97th Floor Customer Satisfaction (CSAT) Score
50 / 100
97th Floor has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
97th Floor Customer Service
3.6/5
97th Floor has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock 97th Floor's overall Customer Service score rated by its users and customers.
About 97th Floor's Customer Service
Address
2600 Executive Parkway, Suite 180, Lehi, UT 84043
Website
https://www.97thfloor.com/
Phone Number
(801)341-1986
97th Floor's Social Links
97th Floor as an Employer
4.7/5
97th Floor has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
97th Floor scored a 37 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of 97th Floor would recommend the brand to a friend. ENPS measures how likely 97th Floor employees would recommend working at 97th Floor to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
