55
NPS
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Brand Page
98point6
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About 98point6 Brand
Your healthcare. Your terms.
Brand at a Glance
54%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
98point6 CMO
98point6 NPS
98point6's Net Promoter Score (NPS) is a 55 with 64% Promoters, 27% Passives, and 9% Detractors. Net Promoter Score tracks whether 98point6's customers would recommend using the product based on a scale of -100 to 100.
98point6 Overall NPS
| 64% | Promoters |
|---|---|
| 27% | Passives |
| 9% | Detractors |
98point6 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
May 2021 66 | May 2021 | 66 |
Nov 2021 50 | Nov 2021 | 50 |
Jul 2022 40 | Jul 2022 | 40 |
Mar 2023 27 | Mar 2023 | 27 |
Apr 2023 38 | Apr 2023 | 38 |
Jan 2024 44 | Jan 2024 | 44 |
Feb 2024 50 | Feb 2024 | 50 |
Feb 2025 54 | Feb 2025 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
98point6 Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of 98point6 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
98point6 Product Quality
3.5/5
98point6 has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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98point6 Product Information
98point6’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.98point6.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
98point6 Pricing
98point6 ROI & Value For Money
3.7/5
98point6 has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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98point6 Customer Satisfaction (CSAT)
98point6 Customer Satisfaction (CSAT) Score
83 / 100
98point6 has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
98point6 Customer Service
3.8/5
98point6 has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About 98point6's Customer Service
Address
901 5th Avenue, Suite 3310, Seattle, WA United States of America
Website
http://www.98point6.com/
98point6 as an Employer
4.1/5
98point6 has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
98point6 scored a 55 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of 98point6 would recommend the brand to a friend. ENPS measures how likely 98point6 employees would recommend working at 98point6 to a friend.
Net Promoter Score
55
NPS Score
| 64% | Promoters |
|---|---|
| 27% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
