46
NPS
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Brand Page
99X
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About 99X's Brand
Software product engineering company
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
99X NPS
99X's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether 99X's customers would recommend using the product based on a scale of -100 to 100.
99X Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
99X NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2021 0 | May 2021 | 0 |
Nov 2021 33 | Nov 2021 | 33 |
Jan 2022 25 | Jan 2022 | 25 |
Mar 2022 40 | Mar 2022 | 40 |
May 2022 49 | May 2022 | 49 |
Nov 2022 37 | Nov 2022 | 37 |
Aug 2023 33 | Aug 2023 | 33 |
Dec 2023 40 | Dec 2023 | 40 |
May 2025 45 | May 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
99X NPS by Gender
99X's NPS was rated 60 by Male customers on Comparably.
Male
60
99X's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
99X's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
99X Customer Reviews
Out of the 2 99X customer reviews 2 were positive and 0 were constructive. 99X customer reviews reflect that all customers have a favorable experience using the products/services of the company.
99X Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of 99X users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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99X Customer Loyalty Score by Gender
99X's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
99X Product Quality
4/5
99X has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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99X Product Information
99X’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Mobile App
SaaS
Quick Insights into 99X Product Quality
99X's Product Quality score was rated highest by Male customers.
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Ranked 99X Product Quality the Highest
99X Product Quality Score by Gender
99X's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of 99X.
Male
3.9/5
Female
N/A
99X Pricing
99X ROI & Value For Money
4/5
99X has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into 99X ROI
99X's ROI score was rated highest by Male customers.
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Ranked 99X ROI the Highest
99X ROI Score by Gender
99X's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
99X Customer Satisfaction (CSAT)
99X Customer Satisfaction (CSAT) Score
77 / 100
99X has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
33%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
99X Customer Service
4.1/5
99X has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About 99X's Customer Service
Address
#65, Walukarama Road, 00300
Website
http://www.99xtechnology.com/
Phone Number
+94 11 4 721194
Quick Insights into 99X Customer Service
99X's Customer Service score was rated highest by Male customers.
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Ranked 99X Customer Service the Highest
99X Customer Service Score by Gender
99X's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of 99X.
Male
4.1/5
Female
N/A
99X as an Employer
3.4/5
99X has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
99X scored a 46 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of 99X would recommend the brand to a friend. ENPS measures how likely 99X employees would recommend working at 99X to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
