-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CureMD
Marketing or Exec? Claim Your Free Account
About CureMD's Brand
CureMD is a provider of health information systems and services that transform the administrative and clinical operations.
Brand at a Glance
47%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
CureMD NPS
CureMD's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether CureMD's customers would recommend using the product based on a scale of -100 to 100.
CureMD Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
CureMD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
Jan 2025 -50 | Jan 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CureMD Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of CureMD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CureMD Product Quality
2.3/5
CureMD has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CureMD's overall Product Quality score rated by its users and customers.
CureMD Product Information
CureMD serves markets in the United States. CureMD supports iOS and Web devices and offers products for small, medium, and large sized businesses.
CureMD’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- www.curemd.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Languages Supported
English
Product Type
Electronic Medical Records Software
Medical Scheduling Software
Mental Health Software
Dermatology Software
Pediatric Software
CureMD Pricing
CureMD ROI & Value For Money
2.3/5
CureMD has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CureMD's overall ROI score rated by its users and customers.
CureMD Pricing Plans
CureMD has a pricing structure that accommodates small, medium, and large businesses. Starting from $195/month, CureMD uses a subscription model and offers the following: For electronic health records (EHR):, $295/month/provider, and For all-in-one (PM + EHR): $395/month/provider. For the users that are not ready to commit yet, CureMD also offers a free trial.
Who Uses CureMD?
Small Businesses
Medium Businesses
Large Enterprises
CureMD Customer Satisfaction (CSAT)
CureMD Customer Satisfaction (CSAT) Score
33 / 100
CureMD has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CureMD Customer Service
2.3/5
CureMD has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock CureMD's overall Customer Service score rated by its users and customers.
About CureMD's Customer Service
Address
York, NY
Website
www.curemd.com
CureMD as an Employer
3.9/5
CureMD has a 3.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
CureMD scored a -50 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of CureMD would recommend the brand to a friend. ENPS measures how likely CureMD employees would recommend working at CureMD to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 29% | Promoters |
|---|---|
| 36% | Passive |
| 35% | Detractors |
