-100
NPS
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Brand Page
Follett LLC
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About Follett LLC's Brand
Follett LLC is a privately held company that manufactures nugget ice makers for the healthcare, foodservice, hospitality, and supermarket industries.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Follett LLC NPS
Follett LLC's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Follett LLC's customers would recommend using the product based on a scale of -100 to 100.
Follett LLC Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Follett LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Follett LLC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Follett LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Follett LLC Product Quality
5/5
Follett LLC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Follett LLC's overall Product Quality score rated by its users and customers.
Follett LLC Product Information
Follett LLC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.follettice.com/
- Company Size
- 5,001-10,000 Employees
Industry
Manufacturing
Follett LLC Pricing
Follett LLC ROI & Value For Money
2.5/5
Follett LLC has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Follett LLC's overall ROI score rated by its users and customers.
Follett LLC Customer Satisfaction (CSAT)
Follett LLC Customer Satisfaction (CSAT) Score
100 / 100
Follett LLC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Follett LLC Customer Service
2.5/5
Follett LLC has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Follett LLC's overall Customer Service score rated by its users and customers.
About Follett LLC's Customer Service
Address
801 Church Lane, Easton, PA 18040
Website
http://www.follettice.com/
Follett LLC as an Employer
2.8/5
Follett LLC has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Follett LLC scored a -100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Follett LLC would recommend the brand to a friend. ENPS measures how likely Follett LLC employees would recommend working at Follett LLC to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
