-12
NPS
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Optum
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About Optum's Brand
Optum is a health services company offering technology services to other healthcare companies.
Brand at a Glance
70%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Optum CMO
Optum NPS
Optum's Net Promoter Score (NPS) is a -12 with 35% Promoters, 18% Passives, and 47% Detractors. Net Promoter Score tracks whether Optum's customers would recommend using the product based on a scale of -100 to 100.
Optum Overall NPS
| 35% | Promoters |
|---|---|
| 18% | Passives |
| 47% | Detractors |
Optum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -14 | Feb 2025 | -14 |
Mar 2025 -16 | Mar 2025 | -16 |
Apr 2025 -16 | Apr 2025 | -16 |
May 2025 -16 | May 2025 | -16 |
Jun 2025 -17 | Jun 2025 | -17 |
Jul 2025 -15 | Jul 2025 | -15 |
Aug 2025 -15 | Aug 2025 | -15 |
Sep 2025 -15 | Sep 2025 | -15 |
Oct 2025 -15 | Oct 2025 | -15 |
Nov 2025 -13 | Nov 2025 | -13 |
Dec 2025 -13 | Dec 2025 | -13 |
Jan 2026 -13 | Jan 2026 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Optum NPS by Gender
Female customers rated Optum's NPS 22 points higher than Male customers.
Male
-66
Optum's NPS was rated -66 by Male customers on Comparably.
11%
Promoters
12%
Passives
77%
Detractors
Female
-44
Optum's NPS was rated -44 by Female customers on Comparably.
23%
Promoters
10%
Passives
67%
Detractors
Optum NPS by Ethnicity
Optum's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -61 | Caucasian | -61 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -67 | African American/Black | -67 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -90 | Other | -90 |
Optum NPS by Age
Optum's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Optum NPS by Usage
Optum's NPS was rated the highest by customers who have used Optum's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -55 | Less than 1 Year | -55 |
1 to 2 Years -42 | 1 to 2 Years | -42 |
2 to 5 Years -36 | 2 to 5 Years | -36 |
5 to 10 Years -79 | 5 to 10 Years | -79 |
Over 10 Years -62 | Over 10 Years | -62 |
Optum Customer Reviews
Out of the 20 Optum customer reviews 3 were positive and 17 were constructive. Optum customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Optum Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Optum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Optum Customer Loyalty Score by Gender
Female customers rated Optum's Customer Loyalty score 21% higher than Male customers.
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Male
54%
Yes
Female
75%
Yes
Optum Customer Loyalty Score by Ethnicity
Optum's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Optum.
63
out of 100
Caucasian
85
out of 100
Hispanic or Latino
40
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
55
out of 100
Other
Optum Customer Loyalty Score by Age
Optum's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Optum.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 85% | 26-30 | 85% |
31-35 50% | 31-35 | 50% |
36-40 55% | 36-40 | 55% |
41-45 55% | 41-45 | 55% |
46-50 55% | 46-50 | 55% |
51-55 64% | 51-55 | 64% |
56-60 40% | 56-60 | 40% |
61-65 74% | 61-65 | 74% |
66+ 68% | 66+ | 68% |
Optum Customer Loyalty Score by Usage
Optum's Customer Loyalty score was rated the highest by customers who have used Optum's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Optum Customer Loyalty Score by Industry
Optum's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Optum Product Quality
2.9/5
Optum has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Optum Product Information
Optum’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Optum's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Optum the lowest at 2.3.
- Website
- https://www.optum.com/
- Company Size
- 10,000+ Employees
Industry
Healthcare
Quick Insights into Optum Product Quality
Optum's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 56-60.
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Ranked Optum Product Quality the Highest
Ranked Optum Product Quality the Lowest
Optum Product Quality Score by Gender
Female customers rated Optum's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Optum.
Male
2/5
Female
2.5/5
Optum Product Quality Score by Ethnicity
Optum's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Optum.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 1.8 | Other | 1.8 |
Optum Product Quality Score by Age
Optum's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Optum.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.3 | 26-30 | 3.3 |
31-35 2.3 | 31-35 | 2.3 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.8 | 66+ | 1.8 |
Optum Product Quality Score by Usage
Optum's Product Quality score was rated the highest by customers who have used Optum's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Optum Product Quality Score by Industry
Optum's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Professional Services industry customers.
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Optum Pricing
Optum ROI & Value For Money
2.9/5
Optum has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Optum's overall ROI score rated by its users and customers.
Optum Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Tech industry think that they had the lowest ROI from Optum.
Quick Insights into Optum ROI
Optum's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 61-65.
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Ranked Optum ROI the Highest
Ranked Optum ROI the Lowest
Optum ROI Score by Gender
Female customers rated Optum's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Optum.
Male
1.9/5
Female
2.6/5
Optum ROI Score by Ethnicity
Optum's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Optum.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2 | Other | 2 |
Optum ROI Score by Age
Optum's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Optum.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.7 | 26-30 | 3.7 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.2 | 46-50 | 2.2 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Optum ROI Score by Usage
Optum's ROI score was rated the highest by customers who have used Optum's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Optum ROI Score by Industry
Optum's ROI score was rated the highest by Insurance industry customers, and the lowest by Tech industry customers.
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Optum Customer Satisfaction (CSAT)
Optum Customer Satisfaction (CSAT) Score
51 / 100
Optum has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
21%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Optum Customer Satisfaction
Optum's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
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Ranked Optum Customer Satisfaction the Highest
Ranked Optum Customer Satisfaction the Lowest
Optum Customer Satisfaction Score by Gender
Female customers rated Optum's Customer Satisfaction score 10 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Optum.
28 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 52% |
38 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 22% | |
Very Dissatisfied | 30% |
Optum Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Optum's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Optum.
29 / 100
Very Satisfied
17%
Satisfied
12%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
17%
Very Dissatisfied
49%
CSAT according to Hispanic or Latino
Optum's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to African American/Black
Optum's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Optum's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Optum's Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Optum.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
17%
Very Dissatisfied
44%
Optum Customer Satisfaction Score by Age
Optum's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Optum.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 33% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 36% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 19% |
Optum Customer Satisfaction Score by Usage
Optum's Customer Satisfaction score was rated the highest by customers who have used Optum's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Optum Customer Satisfaction Score by Industry
Optum's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Optum Customer Satisfaction Score by Industry",
"text": "Optum's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 31,
"stars": 0,
"csatScore": 31,
"text": "Optum's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 31
},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Optum's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Optum's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Optum's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Education",
"groupId": 515,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Optum's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Optum's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Insurance",
"groupId": 526,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Optum's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Professional Services",
"groupId": 549,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Optum's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Optum Customer Service
2.8/5
Optum has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Optum's overall Customer Service score rated by its users and customers.
About Optum's Customer Service
Address
11000 Optum Circle, Eden Prairie, MN 55344
Website
https://www.optum.com/
Phone Number
+1-888-445-8745
Quick Insights into Optum Customer Service
Optum's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Optum's Customer Service score.
Ranked Optum Customer Service the Highest
Ranked Optum Customer Service the Lowest
Optum Customer Service Score by Gender
Female customers rated Optum's Customer Service score 0.4 stars higher than Male customers.
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Male
1.9/5
Female
2.3/5
Optum Customer Service Score by Ethnicity
Optum's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Optum.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 1.7 | Other | 1.7 |
Optum Customer Service Score by Age
Optum's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Optum.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 4.3 | 26-30 | 4.3 |
31-35 2.4 | 31-35 | 2.4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3 | 41-45 | 3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Optum Customer Service Score by Usage
Optum's Customer Service score was rated the highest by customers who have used Optum's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Optum Customer Service Score by Industry
Optum's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Optum as an Employer
3.6/5
Optum has a 3.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Optum scored a -12 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Optum would recommend the brand to a friend. ENPS measures how likely Optum employees would recommend working at Optum to a friend.
Net Promoter Score
-12
NPS Score
| 35% | Promoters |
|---|---|
| 18% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 43% | Promoters |
|---|---|
| 20% | Passive |
| 37% | Detractors |
