-34
NPS
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Pulte Homes
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About Pulte Homes' Brand
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
3.7/5
Customer Service
Pulte Homes NPS
Pulte Homes's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Pulte Homes's customers would recommend using the product based on a scale of -100 to 100.
Pulte Homes Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Pulte Homes NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Aug 2024 0 | Aug 2024 | 0 |
Aug 2025 -33 | Aug 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pulte Homes Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Pulte Homes users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pulte Homes Product Quality
3.7/5
Pulte Homes has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulte Homes' overall Product Quality score rated by its users and customers.
Pulte Homes Product Information
Pulte Homes’s product quality score is a 3.7 out of 5 as rated by its users and customers.
Pulte Homes Pricing
Pulte Homes ROI & Value For Money
4.5/5
Pulte Homes has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulte Homes' overall ROI score rated by its users and customers.
Pulte Homes Customer Service
3.7/5
Pulte Homes has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pulte Homes' overall Customer Service score rated by its users and customers.
Pulte Homes as an Employer
Consumer vs. Employees
Pulte Homes scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Pulte Homes would recommend the brand to a friend. ENPS measures how likely Pulte Homes employees would recommend working at Pulte Homes to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
