100
NPS
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Canopy Inc.
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About Canopy Inc. Brand
Canopy creates tax and accounting software that simplifies accounting practices and streamlines complex tax processes.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Canopy Inc. NPS
Canopy Inc.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Canopy Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Canopy Inc. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Canopy Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Canopy Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Canopy Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Canopy Inc. Product Quality
4/5
Canopy Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Canopy Inc. overall Product Quality score rated by its users and customers.
Canopy Inc. Product Information
Canopy Inc.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://canopytax.com/
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Canopy Inc. Pricing
Canopy Inc. ROI & Value For Money
4.5/5
Canopy Inc. has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Canopy Inc. overall ROI score rated by its users and customers.
Canopy Inc. Customer Satisfaction (CSAT)
Canopy Inc. Customer Satisfaction (CSAT) Score
100 / 100
Canopy Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Canopy Inc. Customer Service
4.5/5
Canopy Inc. has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Canopy Inc. overall Customer Service score rated by its users and customers.
About Canopy Inc.'s Customer Service
Address
3401 North Thanksgiving Way #200,, Lehi, UT 84043
Website
http://canopytax.com/
Phone Number
(855) 616-7305
