-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Nexon
Marketing or Exec? Claim Your Free Account
About Nexon's Brand
Nexon is an entertainment software developing company that creates free-to-play online games.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
Nexon NPS
Nexon's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Nexon's customers would recommend using the product based on a scale of -100 to 100.
Nexon Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Nexon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nexon Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nexon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nexon Product Quality
1.5/5
Nexon has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexon's overall Product Quality score rated by its users and customers.
Nexon Product Information
Nexon’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://m.nexon.com/
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
Nexon Pricing
Nexon ROI & Value For Money
2/5
Nexon has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexon's overall ROI score rated by its users and customers.
Nexon Customer Service
1.5/5
Nexon has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nexon's overall Customer Service score rated by its users and customers.
About Nexon's Customer Service
Address
Six Lakes, MI Japan
Website
http://m.nexon.com/
Consumer vs. Employees
Nexon scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Nexon would recommend the brand to a friend. ENPS measures how likely Nexon employees would recommend working at Nexon to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
