67
NPS
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SailPoint
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About SailPoint's Brand
"SailPoint offers innovative identity and access management solutions for governance, provisioning and access management."
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
SailPoint CMO
Juliette Rizkallah
Juliette Rizkallah serves as the Chief Marketing Officer of SailPoint. Juliette started at SailPoint in August of 2015. Juliette currently resides in Austin, Texas Area.
SailPoint NPS
SailPoint's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether SailPoint's customers would recommend using the product based on a scale of -100 to 100.
SailPoint Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
SailPoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
Mar 2025 50 | Mar 2025 | 50 |
Nov 2025 66 | Nov 2025 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SailPoint Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SailPoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SailPoint Product Quality
5/5
SailPoint has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SailPoint's overall Product Quality score rated by its users and customers.
SailPoint Product Information
SailPoint’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.sailpoint.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
SailPoint Pricing
SailPoint ROI & Value For Money
3.7/5
SailPoint has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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SailPoint Customer Satisfaction (CSAT)
SailPoint Customer Satisfaction (CSAT) Score
100 / 100
SailPoint has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SailPoint Customer Service
3.5/5
SailPoint has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About SailPoint's Customer Service
Address
11305 Four Points Dr, Austin, TX
Website
http://www.sailpoint.com
Phone Number
(512) 346-2000
SailPoint as an Employer
4.7/5
SailPoint has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SailPoint scored a 67 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of SailPoint would recommend the brand to a friend. ENPS measures how likely SailPoint employees would recommend working at SailPoint to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
