-100
NPS
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Brand Page
IHS
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About IHS' Brand
IH S
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
4/5
Customer Service
IHS NPS
IHS's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether IHS's customers would recommend using the product based on a scale of -100 to 100.
IHS Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
IHS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IHS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of IHS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IHS Product Quality
2.5/5
IHS has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IHS' overall Product Quality score rated by its users and customers.
IHS Product Information
IHS’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.ihes.fr
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
SaaS
IHS Pricing
IHS ROI & Value For Money
2.5/5
IHS has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IHS' overall ROI score rated by its users and customers.
IHS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IHS Customer Service
4/5
IHS has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About IHS's Customer Service
Address
London, AR
Website
http://www.ihes.fr
Phone Number
+44 20 7260 2000
Consumer vs. Employees
IHS scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of IHS would recommend the brand to a friend. ENPS measures how likely IHS employees would recommend working at IHS to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
