12
NPS
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A Cloud Guru, a Pluralsight Company
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About A Cloud Guru, a Pluralsight Company's Brand
Cloud just got better. A Cloud Guru was acquired by Pluralsight to build the next-generation platform for hands-on learning across cloud and all of technology.
Brand at a Glance
54%
Customer Loyalty
4/5
Product Quality
3.4/5
Pricing
4/5
Customer Service
A Cloud Guru, a Pluralsight Company NPS
A Cloud Guru, a Pluralsight Company's Net Promoter Score (NPS) is a 12 with 37% Promoters, 38% Passives, and 25% Detractors. Net Promoter Score tracks whether A Cloud Guru, a Pluralsight Company's customers would recommend using the product based on a scale of -100 to 100.
A Cloud Guru, a Pluralsight Company Overall NPS
| 37% | Promoters |
|---|---|
| 38% | Passives |
| 25% | Detractors |
A Cloud Guru, a Pluralsight Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Oct 2020 33 | Oct 2020 | 33 |
Jan 2021 50 | Jan 2021 | 50 |
Mar 2021 40 | Mar 2021 | 40 |
Apr 2021 27 | Apr 2021 | 27 |
Jul 2022 12 | Jul 2022 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A Cloud Guru, a Pluralsight Company Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of A Cloud Guru, a Pluralsight Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
A Cloud Guru, a Pluralsight Company Product Quality
4/5
A Cloud Guru, a Pluralsight Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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A Cloud Guru, a Pluralsight Company Product Information
A Cloud Guru, a Pluralsight Company’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.acloud.guru
- Company Size
- 501-1,000 Employees
Industry
Education
A Cloud Guru, a Pluralsight Company Pricing
A Cloud Guru, a Pluralsight Company ROI & Value For Money
3.4/5
A Cloud Guru, a Pluralsight Company has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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A Cloud Guru, a Pluralsight Company Customer Satisfaction (CSAT)
A Cloud Guru, a Pluralsight Company Customer Satisfaction (CSAT) Score
100 / 100
A Cloud Guru, a Pluralsight Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
A Cloud Guru, a Pluralsight Company Customer Service
4/5
A Cloud Guru, a Pluralsight Company has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About A Cloud Guru, a Pluralsight Company's Customer Service
Address
800 Brazos St, Austin, TX 78701
Website
http://www.acloud.guru
A Cloud Guru, a Pluralsight Company's Social Links
A Cloud Guru, a Pluralsight Company as an Employer
4.8/5
A Cloud Guru, a Pluralsight Company has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
CEO of A Cloud Guru, a Pluralsight Company
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
A Cloud Guru, a Pluralsight Company scored a 12 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of A Cloud Guru, a Pluralsight Company would recommend the brand to a friend. ENPS measures how likely A Cloud Guru, a Pluralsight Company employees would recommend working at A Cloud Guru, a Pluralsight Company to a friend.
Net Promoter Score
12
NPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 78% | Promoters |
|---|---|
| 17% | Passive |
| 5% | Detractors |
