-96
NPS
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A&E Factory Service
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About A&E Factory Service's Brand
National Leader in Product Repair
Brand at a Glance
43%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
A&E Factory Service NPS
A&E Factory Service's Net Promoter Score (NPS) is a -96 with 0% Promoters, 4% Passives, and 96% Detractors. Net Promoter Score tracks whether A&E Factory Service's customers would recommend using the product based on a scale of -100 to 100.
A&E Factory Service Overall NPS
| 0% | Promoters |
|---|---|
| 4% | Passives |
| 96% | Detractors |
A&E Factory Service NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -88 | Feb 2022 | -88 |
Jun 2022 -90 | Jun 2022 | -90 |
Sep 2022 -91 | Sep 2022 | -91 |
Nov 2022 -92 | Nov 2022 | -92 |
Dec 2022 -93 | Dec 2022 | -93 |
Jan 2023 -93 | Jan 2023 | -93 |
Feb 2023 -94 | Feb 2023 | -94 |
Apr 2023 -95 | Apr 2023 | -95 |
May 2023 -95 | May 2023 | -95 |
Sep 2023 -95 | Sep 2023 | -95 |
Oct 2023 -95 | Oct 2023 | -95 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A&E Factory Service NPS by Gender
Female customers rated A&E Factory Service's NPS 11 points higher than Male customers.
Male
-100
A&E Factory Service's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-89
A&E Factory Service's NPS was rated -89 by Female customers on Comparably.
0%
Promoters
11%
Passives
89%
Detractors
A&E Factory Service NPS by Ethnicity
A&E Factory Service's NPS was rated -87 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
A&E Factory Service NPS by Usage
A&E Factory Service's NPS was rated the highest by customers who have used A&E Factory Service's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -80 | 1 to 2 Years | -80 |
A&E Factory Service Customer Reviews
Out of the 4 A&E Factory Service customer reviews 1 was positive and 3 were constructive. A&E Factory Service customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
A&E Factory Service Customer Loyalty
43%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
43% of A&E Factory Service users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
A&E Factory Service Customer Loyalty Score by Gender
Male customers rated A&E Factory Service's Customer Loyalty score 31% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of A&E Factory Service.
Male
61%
Yes
Female
30%
Yes
A&E Factory Service Customer Loyalty Score by Ethnicity
A&E Factory Service's Customer Loyalty score was rated 44% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of A&E Factory Service.
44
out of 100
Caucasian
A&E Factory Service Customer Loyalty Score by Usage
A&E Factory Service's Customer Loyalty score was rated the highest by customers who have used A&E Factory Service's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
A&E Factory Service Product Quality
1.5/5
A&E Factory Service has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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A&E Factory Service Product Information
A&E Factory Service’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Quick Insights into A&E Factory Service Product Quality
A&E Factory Service's Product Quality score was rated highest by customers who have used A&E Factory Service's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked A&E Factory Service Product Quality the Highest
Ranked A&E Factory Service Product Quality the Lowest
A&E Factory Service Product Quality Score by Gender
A&E Factory Service's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of A&E Factory Service.
Male
1.5/5
Female
1.5/5
A&E Factory Service Product Quality Score by Ethnicity
A&E Factory Service's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of A&E Factory Service.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
A&E Factory Service Product Quality Score by Usage
A&E Factory Service's Product Quality score was rated 1.5 stars by customers who have used A&E Factory Service's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
A&E Factory Service Pricing
A&E Factory Service ROI & Value For Money
1.5/5
A&E Factory Service has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into A&E Factory Service ROI
A&E Factory Service's ROI score was rated highest by customers who have used A&E Factory Service's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked A&E Factory Service ROI the Highest
Ranked A&E Factory Service ROI the Lowest
A&E Factory Service ROI Score by Gender
A&E Factory Service's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of A&E Factory Service.
Male
1.5/5
Female
1.5/5
A&E Factory Service ROI Score by Ethnicity
A&E Factory Service's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of A&E Factory Service.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
A&E Factory Service ROI Score by Usage
A&E Factory Service's ROI score was rated 1.5 stars by customers who have used A&E Factory Service's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
A&E Factory Service Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
95%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into A&E Factory Service Customer Satisfaction
A&E Factory Service's Customer Satisfaction score was rated highest by customers who have used A&E Factory Service's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked A&E Factory Service Customer Satisfaction the Highest
Ranked A&E Factory Service Customer Satisfaction the Lowest
A&E Factory Service Customer Satisfaction Score by Gender
A&E Factory Service's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of A&E Factory Service.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 89% |
A&E Factory Service Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
A&E Factory Service's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of A&E Factory Service.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
88%
A&E Factory Service Customer Satisfaction Score by Usage
A&E Factory Service's Customer Satisfaction score was rated 0 points by customers who have used A&E Factory Service's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
A&E Factory Service Customer Service
1.5/5
A&E Factory Service has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About A&E Factory Service's Customer Service
Address
Elm Building EC-130A 5500 Trillium Boulevard, Hoffman Estates, IL 60179
Website
https://www.aefactoryservice.com/
Phone Number
2105233460
Quick Insights into A&E Factory Service Customer Service
A&E Factory Service's Customer Service score was rated highest by customers who have used A&E Factory Service's products/services for 1 to 2 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked A&E Factory Service's Customer Service score.
Ranked A&E Factory Service Customer Service the Highest
Ranked A&E Factory Service Customer Service the Lowest
A&E Factory Service Customer Service Score by Gender
A&E Factory Service's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of A&E Factory Service.
Male
1.5/5
Female
1.5/5
A&E Factory Service Customer Service Score by Ethnicity
A&E Factory Service's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of A&E Factory Service.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
A&E Factory Service Customer Service Score by Usage
A&E Factory Service's Customer Service score was rated 1.5 stars by customers who have used A&E Factory Service's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
A&E Factory Service as an Employer
Consumer vs. Employees
A&E Factory Service scored a -96 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of A&E Factory Service would recommend the brand to a friend. ENPS measures how likely A&E Factory Service employees would recommend working at A&E Factory Service to a friend.
Net Promoter Score
-96
NPS Score
| 0% | Promoters |
|---|---|
| 4% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
