0
NPS
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Brand Page
A. H. Belo
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About A. H. Belo's Brand
A.H. Belo publishes daily newspapers.
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
A. H. Belo NPS
A. H. Belo's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether A. H. Belo's customers would recommend using the product based on a scale of -100 to 100.
A. H. Belo Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
A. H. Belo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A. H. Belo Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of A. H. Belo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
A. H. Belo Product Quality
3.2/5
A. H. Belo has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock A. H. Belo's overall Product Quality score rated by its users and customers.
A. H. Belo Product Information
A. H. Belo’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.ahbelo.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Media
A. H. Belo Pricing
A. H. Belo ROI & Value For Money
3/5
A. H. Belo has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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A. H. Belo Customer Satisfaction (CSAT)
A. H. Belo Customer Satisfaction (CSAT) Score
67 / 100
A. H. Belo has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
A. H. Belo Customer Service
3/5
A. H. Belo has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About A. H. Belo's Customer Service
Address
Dallas, TX
Website
http://www.ahbelo.com/
A. H. Belo as an Employer
3.9/5
A. H. Belo has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
A. H. Belo scored a 0 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of A. H. Belo would recommend the brand to a friend. ENPS measures how likely A. H. Belo employees would recommend working at A. H. Belo to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
