45
NPS
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A.P. Moller - Maersk
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About A.P. Moller - Maersk's Brand
Maersk Group is a worldwide organization with about 89,000 employees and offices in around 135 countries.
Brand at a Glance
86%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
A.P. Moller - Maersk NPS
A.P. Moller - Maersk's Net Promoter Score (NPS) is a 45 with 63% Promoters, 19% Passives, and 18% Detractors. Net Promoter Score tracks whether A.P. Moller - Maersk's customers would recommend using the product based on a scale of -100 to 100.
A.P. Moller - Maersk Overall NPS
| 63% | Promoters |
|---|---|
| 19% | Passives |
| 18% | Detractors |
A.P. Moller - Maersk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 45 | Jan 2024 | 45 |
Mar 2024 45 | Mar 2024 | 45 |
May 2024 45 | May 2024 | 45 |
Jun 2024 45 | Jun 2024 | 45 |
Jul 2024 45 | Jul 2024 | 45 |
Aug 2024 45 | Aug 2024 | 45 |
Sep 2024 46 | Sep 2024 | 46 |
Nov 2024 46 | Nov 2024 | 46 |
Aug 2025 44 | Aug 2025 | 44 |
Sep 2025 45 | Sep 2025 | 45 |
Nov 2025 45 | Nov 2025 | 45 |
Dec 2025 45 | Dec 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
A.P. Moller - Maersk NPS by Gender
Female customers rated A.P. Moller - Maersk's NPS 17 points higher than Male customers.
Male
33
A.P. Moller - Maersk's NPS was rated 33 by Male customers on Comparably.
52%
Promoters
29%
Passives
19%
Detractors
Female
50
A.P. Moller - Maersk's NPS was rated 50 by Female customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
A.P. Moller - Maersk NPS by Ethnicity
A.P. Moller - Maersk's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 19 | Caucasian | 19 |
Hispanic or Latino 29 | Hispanic or Latino | 29 |
African American/Black 67 | African American/Black | 67 |
Asian or Pacific Islander 41 | Asian or Pacific Islander | 41 |
Other 30 | Other | 30 |
A.P. Moller - Maersk NPS by Age
A.P. Moller - Maersk's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
A.P. Moller - Maersk NPS by Usage
A.P. Moller - Maersk's NPS was rated the highest by customers who have used A.P. Moller - Maersk's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 23 | Less than 1 Year | 23 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 64 | 2 to 5 Years | 64 |
5 to 10 Years 60 | 5 to 10 Years | 60 |
Over 10 Years -8 | Over 10 Years | -8 |
A.P. Moller - Maersk Customer Reviews
Out of the 13 A.P. Moller - Maersk customer reviews 10 were positive and 3 were constructive. A.P. Moller - Maersk customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
A.P. Moller - Maersk Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of A.P. Moller - Maersk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
A.P. Moller - Maersk Customer Loyalty Score by Gender
Male customers rated A.P. Moller - Maersk's Customer Loyalty score 2% higher than Female customers.
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Male
83%
Yes
Female
81%
Yes
A.P. Moller - Maersk Customer Loyalty Score by Ethnicity
A.P. Moller - Maersk's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of A.P. Moller - Maersk.
78
out of 100
Caucasian
61
out of 100
Hispanic or Latino
85
out of 100
African American/Black
91
out of 100
Asian or Pacific Islander
82
out of 100
Other
A.P. Moller - Maersk Customer Loyalty Score by Age
A.P. Moller - Maersk's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of A.P. Moller - Maersk.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 91% | 18-25 | 91% |
26-30 92% | 26-30 | 92% |
31-35 93% | 31-35 | 93% |
36-40 82% | 36-40 | 82% |
41-45 82% | 41-45 | 82% |
46-50 78% | 46-50 | 78% |
51-55 70% | 51-55 | 70% |
A.P. Moller - Maersk Customer Loyalty Score by Usage
A.P. Moller - Maersk's Customer Loyalty score was rated the highest by customers who have used A.P. Moller - Maersk's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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A.P. Moller - Maersk Customer Loyalty Score by Industry
A.P. Moller - Maersk's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Transportation industry customers.
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A.P. Moller - Maersk Product Quality
4.1/5
A.P. Moller - Maersk has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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A.P. Moller - Maersk Product Information
A.P. Moller - Maersk’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Import and Export industry rated A.P. Moller - Maersk's product the highest. Reviewers from the Manufacturing and Machinery industry rated A.P. Moller - Maersk the lowest at 3.5.
- Website
- http://www.maersk.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into A.P. Moller - Maersk Product Quality
A.P. Moller - Maersk's Product Quality score was rated highest by customers who have used A.P. Moller - Maersk's products/services for 2 to 5 Years, and rated lowest by customers who have used A.P. Moller - Maersk's products/services for Over 10 Years.
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Ranked A.P. Moller - Maersk Product Quality the Highest
Ranked A.P. Moller - Maersk Product Quality the Lowest
A.P. Moller - Maersk Product Quality Score by Gender
Female customers rated A.P. Moller - Maersk's Product Quality score 0.3 stars higher than Male customers.
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Male
4/5
Female
4.3/5
A.P. Moller - Maersk Product Quality Score by Ethnicity
A.P. Moller - Maersk's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of A.P. Moller - Maersk.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.3 | Other | 4.3 |
A.P. Moller - Maersk Product Quality Score by Age
A.P. Moller - Maersk's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3.7 | 51-55 | 3.7 |
A.P. Moller - Maersk Product Quality Score by Usage
A.P. Moller - Maersk's Product Quality score was rated the highest by customers who have used A.P. Moller - Maersk's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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A.P. Moller - Maersk Product Quality Score by Industry
A.P. Moller - Maersk's Product Quality score was rated the highest by Import and Export industry customers, and the lowest by Manufacturing and Machinery industry customers.
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A.P. Moller - Maersk Pricing
A.P. Moller - Maersk ROI & Value For Money
4/5
A.P. Moller - Maersk has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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A.P. Moller - Maersk Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from A.P. Moller - Maersk.
Quick Insights into A.P. Moller - Maersk ROI
A.P. Moller - Maersk's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked A.P. Moller - Maersk ROI the Highest
Ranked A.P. Moller - Maersk ROI the Lowest
A.P. Moller - Maersk ROI Score by Gender
Female customers rated A.P. Moller - Maersk's ROI score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
A.P. Moller - Maersk ROI Score by Ethnicity
A.P. Moller - Maersk's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of A.P. Moller - Maersk.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.9 | Other | 3.9 |
A.P. Moller - Maersk ROI Score by Age
A.P. Moller - Maersk's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of A.P. Moller - Maersk.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.9 | 36-40 | 3.9 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.6 | 46-50 | 3.6 |
51-55 3.1 | 51-55 | 3.1 |
A.P. Moller - Maersk ROI Score by Usage
A.P. Moller - Maersk's ROI score was rated the highest by customers who have used A.P. Moller - Maersk's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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A.P. Moller - Maersk ROI Score by Industry
A.P. Moller - Maersk's ROI score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
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A.P. Moller - Maersk Customer Satisfaction (CSAT)
A.P. Moller - Maersk Customer Satisfaction (CSAT) Score
83 / 100
A.P. Moller - Maersk has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
42%
Satisfied
41%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into A.P. Moller - Maersk Customer Satisfaction
A.P. Moller - Maersk's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used A.P. Moller - Maersk's products/services for Over 10 Years.
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Ranked A.P. Moller - Maersk Customer Satisfaction the Highest
Ranked A.P. Moller - Maersk Customer Satisfaction the Lowest
A.P. Moller - Maersk Customer Satisfaction Score by Gender
A.P. Moller - Maersk's Customer Satisfaction score was rated 84 by both Female and Male customers on Comparably.
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84 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 45% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 3% | |
Very Dissatisfied | 5% |
84 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 51% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 8% |
A.P. Moller - Maersk Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
A.P. Moller - Maersk's Customer Satisfaction (CSAT) score was rated 79% according to Caucasian users and customers.
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79 / 100
Very Satisfied
14%
Satisfied
65%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
14%
CSAT according to Hispanic or Latino
A.P. Moller - Maersk's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
A.P. Moller - Maersk's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
A.P. Moller - Maersk's Customer Satisfaction (CSAT) score was rated 88% according to Asian or Pacific Islander users and customers.
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88 / 100
Very Satisfied
35%
Satisfied
53%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
A.P. Moller - Maersk's Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.
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78 / 100
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
A.P. Moller - Maersk Customer Satisfaction Score by Age
A.P. Moller - Maersk's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of A.P. Moller - Maersk.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% | |||||||||||||||
| 26-30 | 78% | |||||||||||||||
| 31-35 | 89% | |||||||||||||||
| 36-40 | 88% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 75% |
A.P. Moller - Maersk Customer Satisfaction Score by Usage
A.P. Moller - Maersk's Customer Satisfaction score was rated the highest by customers who have used A.P. Moller - Maersk's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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A.P. Moller - Maersk Customer Satisfaction Score by Industry
A.P. Moller - Maersk's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "A.P. Moller - Maersk Customer Satisfaction Score by Industry",
"text": "A.P. Moller - Maersk's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "A.P. Moller - Maersk's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "A.P. Moller - Maersk's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "A.P. Moller - Maersk's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Import and Export",
"groupId": 524,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "A.P. Moller - Maersk's Customer Satisfaction score is rated by Import and Export customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "A.P. Moller - Maersk's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "A.P. Moller - Maersk's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}A.P. Moller - Maersk Customer Service
4.1/5
A.P. Moller - Maersk has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About A.P. Moller - Maersk's Customer Service
Address
A.P. Møller - Mærsk A/S Esplanaden, Copenhagen K, Copenhagen, NY 50 1098 Denmark
Website
http://www.maersk.com
Phone Number
(001) 145-3363
Quick Insights into A.P. Moller - Maersk Customer Service
A.P. Moller - Maersk's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked A.P. Moller - Maersk Customer Service the Highest
Ranked A.P. Moller - Maersk Customer Service the Lowest
A.P. Moller - Maersk Customer Service Score by Gender
Female customers rated A.P. Moller - Maersk's Customer Service score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
A.P. Moller - Maersk Customer Service Score by Ethnicity
A.P. Moller - Maersk's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of A.P. Moller - Maersk.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4 | Other | 4 |
A.P. Moller - Maersk Customer Service Score by Age
A.P. Moller - Maersk's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of A.P. Moller - Maersk.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4 | 36-40 | 4 |
41-45 4.5 | 41-45 | 4.5 |
46-50 3.8 | 46-50 | 3.8 |
51-55 2.8 | 51-55 | 2.8 |
A.P. Moller - Maersk Customer Service Score by Usage
A.P. Moller - Maersk's Customer Service score was rated the highest by customers who have used A.P. Moller - Maersk's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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A.P. Moller - Maersk Customer Service Score by Industry
A.P. Moller - Maersk's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Manufacturing and Machinery industry customers.
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A.P. Moller - Maersk as an Employer
4.6/5
A.P. Moller - Maersk has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
A.P. Moller - Maersk scored a 45 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of A.P. Moller - Maersk would recommend the brand to a friend. ENPS measures how likely A.P. Moller - Maersk employees would recommend working at A.P. Moller - Maersk to a friend.
Net Promoter Score
45
NPS Score
| 63% | Promoters |
|---|---|
| 19% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 58% | Promoters |
|---|---|
| 20% | Passive |
| 22% | Detractors |
